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- Tasks: Lead proactive problem investigations to ensure service stability and performance.
- Company: Join a dynamic team focused on delivering top-notch IT service management.
- Benefits: Enjoy a hybrid work model, competitive salary, bonuses, and permanent benefits.
- Why this job: Make a real impact by preventing service disruptions and improving client satisfaction.
- Qualifications: ITIL V4 Foundation required; experience in Lean and Six Sigma preferred.
- Other info: Must be onsite in Barrow-in-Furness 2-3 days a week.
The predicted salary is between 68000 - 85000 £ per year.
Problem Manager Location: Barrow-in-Furness (Hybrid – 2-3 days on site) £80,000 – £85,000 + bonus + perm benefits SC eligibility is required for this role We have an exciting opportunity for a Problem Manager to join our team and play a key role in ensuring service stability and performance. In this role, you will bring a proactive, predictive approach to problem investigations, working to prevent or minimise the risk of service disruption. You\’ll collaborate with stakeholders and high-profile clients to forecast future needs, tackle capacity challenges, and drive improvements through effective problem management. This is a hybrid role, blending office, client site, and home working. Please note that you will need to be on site in Barrow-in-Furness 2-3 days per week and home working 100% of the time will not be possible. What you\’ll be doing Gather and analyse data on incident trends, hardware/software failures, and resource usage. Identify potential problems and recurring incidents, developing strategies for permanent resolution. Manage workarounds and known errors to minimise impact on business operations. Work closely with incident managers, change managers, and other IT service management roles. Keep stakeholders informed of problem status and resolution plans. Oversee the end-to-end problem management process, ensuring alignment with ITIL standards. Conduct major incident and compliance reviews. Maintain accurate records of problems, root causes, and solutions, and produce regular reports on activities and outcomes. What we\’re looking for ITIL V4 Foundation (minimum). Lean intelligence and Six Sigma experience. Strong critical-thinking and root cause analysis skills. Ability to step back, approach issues logically, apply intuition, and engage the right people to resolve them. A continual improvement mindset – identifying risks to service before they cause incidents. If you have a passion for problem-solving, a proactive approach, and the ability to make a tangible impact on service quality, we\’d love to hear from you
Problem Manager employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Manager
✨Tip Number 1
Familiarise yourself with ITIL V4 standards, as this role heavily relies on them. Understanding the framework will not only help you in interviews but also demonstrate your commitment to effective problem management.
✨Tip Number 2
Showcase your experience with Lean and Six Sigma methodologies. Be prepared to discuss specific examples where you've applied these techniques to improve processes or resolve issues, as this will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the IT service management field, especially those who have experience in problem management. Engaging with industry peers can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your critical-thinking skills and how you've used root cause analysis in past roles. Being able to articulate your thought process in tackling complex problems will demonstrate your suitability for the role.
We think you need these skills to ace Problem Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Problem Manager role. Emphasise your ITIL V4 Foundation certification, Lean intelligence, and Six Sigma experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your proactive approach. Mention specific examples of how you've successfully managed problems in previous roles.
Highlight Relevant Skills: In your application, focus on critical-thinking and root cause analysis skills. Provide examples of how you've used these skills to identify and resolve issues effectively.
Showcase Your Continuous Improvement Mindset: Demonstrate your ability to foresee risks and implement improvements. Include instances where you've proactively identified potential problems before they escalated into incidents.
How to prepare for a job interview at Adecco
✨Showcase Your Problem-Solving Skills
As a Problem Manager, your ability to analyse data and identify trends is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved processes. Highlight your critical-thinking skills and how you've applied them in real-world scenarios.
✨Familiarise Yourself with ITIL Standards
Since the role requires alignment with ITIL standards, make sure you understand the key principles of ITIL V4. Be ready to discuss how you've implemented these practices in previous roles and how they can be applied to enhance service stability and performance.
✨Demonstrate Your Collaborative Approach
This position involves working closely with various stakeholders. Prepare to discuss how you've effectively collaborated with teams in the past, particularly in high-pressure situations. Emphasise your communication skills and your ability to keep stakeholders informed throughout the problem management process.
✨Exhibit a Continual Improvement Mindset
The job description mentions a continual improvement mindset. Be prepared to share examples of how you've proactively identified risks and implemented solutions before they escalated into larger issues. This will show your potential employer that you're not just reactive but also proactive in your approach.