At a Glance
- Tasks: Lead technical operations and ensure rapid incident resolution in a dynamic Command Centre.
- Company: Join a leading tech firm focused on operational excellence and innovation.
- Benefits: Competitive salary, on-site work, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to lead and innovate.
- Why this job: Be the go-to expert during critical incidents and make a real impact.
- Qualifications: Experience in Command Centre or Major Incident Management with strong decision-making skills.
The predicted salary is between 98500 - 98500 £ per year.
As a Technical Command Centre Lead, you will be responsible for providing technical leadership, operational command and control, and cross tower coordination within the Command Centre. The role ensures service stability, rapid incident resolution, effective escalation management, and proactive operational insight, acting as the single technical authority during Major Incidents and critical business events.
Duties:
- Lead the day-to-day technical operation of the Command Centre, ensuring effective monitoring, escalation, and decision making.
- Act as the technical authority during Major Incidents (Sev 1 / Sev 2), directing investigation, resolution, and recovery activities.
- Maintain overall situational awareness and control across infrastructure, applications, networks, and security domains.
- Provide operational technical leadership during Major Incidents, Disaster Recovery events, and key business events.
- Chair or support technical bridges, ensuring accurate updates, clear actions, and effective cross supplier collaboration.
- Ensure post incident reviews, root cause analysis, and corrective actions are completed and tracked.
- Oversee monitoring and alerting capabilities across the estate, ensuring critical services are proactively observed.
- Drive the use of dashboards, analytics, and AIOps to identify trends, reduce noise, and prevent recurring incidents.
Skills:
- Strong experience in Command Centre, NOC, SOC, or Major Incident Management environments.
- Broad cross tower technical understanding (infrastructure, networks, applications, cloud, security).
- Proven ability to lead and make decisions under pressure during critical incidents.
Technical Command Centre Lead - Preston employer: Adecco
As a Technical Command Centre Lead in Preston, you will join a dynamic and innovative team that prioritises employee growth and development. Our collaborative work culture fosters an environment where your expertise is valued, and you will have access to cutting-edge technology and resources to enhance your skills. With competitive benefits and a commitment to work-life balance, we ensure that our employees thrive both professionally and personally in this vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Command Centre Lead - Preston
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical leadership and incident management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your experience in Command Centre operations and Major Incident Management. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Command Centre Lead - Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Command Centre Lead role. Highlight your experience in Command Centre, NOC, or SOC environments, and don’t forget to showcase your ability to lead under pressure!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've handled Major Incidents or led teams effectively in high-pressure situations.
Showcase Your Technical Skills:In your application, be sure to highlight your broad technical understanding across infrastructure, networks, applications, and security. We want to see how you can bring operational insight and leadership to our Command Centre!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Adecco
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to Command Centres, NOC, SOC, and Major Incident Management. Be ready to discuss specific technologies and methodologies you've used in the past, as well as how they relate to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams during critical incidents or major events. Highlight your decision-making process under pressure and how you ensured effective communication and collaboration among team members.
✨Understand the Business Impact
Be ready to discuss how your role as a Technical Command Centre Lead can impact the overall business. Think about how service stability and rapid incident resolution contribute to business success and be prepared to share your insights.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current challenges in incident management or how they leverage analytics and AIOps for operational insight. This demonstrates your proactive mindset and eagerness to contribute.
