At a Glance
- Tasks: Provide friendly IT support and troubleshoot tech issues for users.
- Company: Join a dynamic manufacturing company in Leyland with a supportive IT team.
- Benefits: Earn up to £32k, enjoy a Monday to Friday schedule, and develop your skills.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be the go-to tech hero, helping people solve their IT problems every day.
- Qualifications: IT qualification and strong customer service skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
We are looking for a proactive and customer-focused First Line IT Support Technician to join the IT service team of one of our Leyland based clients within manufacturing. In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support to users across the organisation. You will help troubleshoot a wide range of hardware, software, and network issues while ensuring a positive user experience at every interaction.
What We're Looking For
- Relevant IT qualification
- Strong customer service skills and a genuine desire to help people
- Knowledge of Windows operating systems, Microsoft 365, and common desktop applications
- Understanding of networking fundamentals (DNS, DHCP, Wi-Fi, VPN preferred)
- Excellent communication, problem-solving, and organisational abilities
- Ability to follow processes, document work clearly, and manage multiple tasks
- A positive, proactive approach with a willingness to learn and develop new skills
Key Responsibilities
- Act as the first point of contact for all IT support queries via phone, email, and ticketing system
- Diagnose and resolve basic hardware, software, and network issues, escalating more complex cases where necessary
- Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally
- Log, track, and prioritise support requests to meet agreed service levels
- Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals
- Support the setup of new users, including account creation, permissions, and onboarding tasks
- Assist with the procurement, deployment, and management of IT equipment following company procedures
- Collaborate with internal teams to deliver consistent service and resolve ongoing technical challenges
- Maintain accurate and up-to-date records within the IT asset and ticketing systems
- Monitor recurring issues and report trends or potential improvements to the IT team
- Represent the IT department professionally during user interactions and internal meetings, ensuring excellent customer service at all times
- Support IT projects, system updates, and maintenance activities as required
1st Line IT Support Technician in Preston employer: Adecco
Join a dynamic and supportive team as a First Line IT Support Technician in Leyland, where your proactive approach and customer-focused mindset will be valued. With a commitment to employee growth, you will have access to ongoing training and development opportunities, ensuring you can enhance your skills in a collaborative work culture. Enjoy the benefits of working in a manufacturing environment that prioritises innovation and teamwork, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician in Preston
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, Microsoft 365, and networking basics. The more confident you are with these tools, the better you'll perform in interviews.
✨Tip Number 2
Practice your customer service skills. Role-play common IT support scenarios with a friend or family member. This will help you communicate clearly and effectively when you're the first point of contact for users.
✨Tip Number 3
Network like a pro! Connect with current IT professionals on LinkedIn or attend local tech meetups. Building relationships can lead to job opportunities and insider tips on landing that First Line IT Support Technician role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace 1st Line IT Support Technician in Preston
Some tips for your application 🫡
Show Off Your IT Skills:Make sure to highlight your relevant IT qualifications and any experience you have with Windows operating systems and Microsoft 365. We want to see how your skills can help us provide top-notch support!
Customer Service is Key:Since you'll be the first point of contact for users, emphasise your strong customer service skills. Share examples of how you've helped others in the past – we love a proactive approach!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points if necessary to make your experience easy to read. We appreciate well-organised applications that show you can communicate effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical competence.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you helped someone solve a problem, as this role is all about being the friendly face of IT support.
✨Practice Problem-Solving Scenarios
Anticipate some common IT issues that might come up during the interview and think through how you would troubleshoot them. This could include basic hardware failures or software glitches, so be ready to demonstrate your thought process.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, prepare to talk about how you've worked with others to resolve technical challenges. Highlight any experiences where you contributed to team success or improved processes, as this will show your proactive approach.
