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- Tasks: Be the first point of contact for customer queries via phone and email.
- Company: Join a supportive, remote team at a leading employment consultancy.
- Benefits: Enjoy a competitive salary and fully remote work.
- Other info: Work independently while staying connected with a collaborative team.
- Why this job: Gain valuable experience in a fast-paced helpdesk environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25500 - 25500 £ per year.
We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high‑quality support across telephone and email channels. This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast‑paced and service‑driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team. This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.
Key responsibilities
- Acting as the first point of contact for customer enquiries via phone and email
- Providing clear, accurate, and timely information in line with agreed processes
- Recording all interactions accurately using internal systems and tools
- Managing a range of enquiries, resolving at first contact where appropriate and escalating when required
- Keeping customers informed about the progress of their enquiries
- Using helpdesk and telephony systems confidently and efficiently
- Maintaining a professional, empathetic, and customer‑focused approach at all times
- Working collaboratively with colleagues to support service delivery and improvements
What we’re looking for
- Experience in a customer service, helpdesk, or contact centre environment
- Confidence communicating with customers verbally and in writing
- Strong listening skills and the ability to understand and respond to different needs
- Comfortable working with IT systems and navigating multiple platforms
- Good organisation, attention to detail, and accurate record‑keeping
- Ability to work independently in a remote setting while staying connected to a wider team
- A proactive, reliable, and positive approach to work
Why apply?
- Fully remote working
- Competitive salary for a short‑term contract
- Clear structure and defined responsibilities
- Opportunity to build experience within a professional helpdesk environment
- Supportive, team‑based virtual setting
Contact Center Agent in Portsmouth employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent in Portsmouth
✨Tip Number 1
Get your head in the game! Before any interview, do a bit of homework on the company and the role. Knowing what they value and how you can contribute will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your enthusiasm for customer service come through. Share personal stories that highlight your skills and experiences, making you memorable to the interviewer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Contact Center Agent in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would with customers.
Highlight Your Tech Savvy: We’re looking for someone comfortable with IT systems and multiple platforms. Mention any experience you have with helpdesk or telephony systems, as well as your ability to adapt to new technologies quickly. This will help us see you as a great fit for our remote team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common scenarios, like dealing with an upset customer or managing multiple enquiries at once. This shows that you understand the role and can think on your feet.
✨Familiarise Yourself with the Tools
Since the role involves using helpdesk and telephony systems, it’s a good idea to research common tools used in customer service. Mentioning specific software or systems during your interview can demonstrate your readiness to hit the ground running.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since you'll be the first point of contact for customers, being able to communicate effectively is crucial. Consider doing mock interviews with friends or family to refine your verbal and written communication.
✨Emphasise Teamwork in a Remote Setting
Even though the job is remote, teamwork is still key. Prepare examples of how you've successfully collaborated with others in a virtual environment. Highlighting your ability to stay connected and support your colleagues will make you stand out as a candidate.