At a Glance
- Tasks: Lead a dynamic team in customer service and export operations while ensuring top-notch service levels.
- Company: Join a global manufacturing leader with a commitment to innovation and teamwork.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a culture that values safety, collaboration, and continuous improvement.
- Why this job: Make a real impact by leading a team and enhancing international customer experiences.
- Qualifications: Degree in Business or related field, plus 5+ years in logistics or export compliance.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.
KEY RESPONSIBILITIES
- Customer Service Operations
- Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.
- Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.
- Provide functional cover for customer service and export activities as required.
- Logistics & Export
- Support the appointment and management of freight forwarders and logistics partners.
- Arrange export certification, documentation, and commissions.
- Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
- Pricing Support
- Support pricing enquiries within defined parameters and escalate where required.
- Maintain accurate pricing records within the ERP system.
- Global Customer & Account Support
- Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.
- Provide operational support to locally managed global customer accounts.
- Team Leadership
- Lead, motivate, and develop the customer service and export team.
- Support recruitment, onboarding, training, and ongoing development of team members.
- Conduct performance reviews and support individual development plans.
- Promote a collaborative team environment with shared accountability and continuous improvement.
- Act as a visible and trusted point of contact for both internal teams and customers.
- Cross-Functional Communication
- Maintain effective communication with global and regional managers, sales teams, and agents.
- Ensure strong two-way communication between customer service and other internal departments.
- Quality, Compliance & Company Values
- Support and maintain relevant ISO procedures and internal processes.
- Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.
- Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments.
- Actively promote the company's Safety-First culture, core values, and code of conduct.
REQUIRED QUALIFICATIONS
- University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), Or equivalent professional experience.
EXPERIENCE & SKILLS
- 5+ years' experience in an export, logistics, or trade compliance environment.
- Proven experience in a team leader or senior coordinator role.
- Strong knowledge & experience of customs, export controls, and international trade compliance.
- Excellent written and verbal communication skills.
- Strong commercial awareness and problem-solving ability.
- Continuous improvement mindset.
- Proficient in Microsoft Office and ERP systems.
Customer Service Team Leader - Monday to Friday in Perth employer: Adecco
Join a global leader in manufacturing and advanced materials as a Customer Service Team Leader, where you will thrive in a dynamic work environment that prioritises employee development and collaboration. With a strong commitment to quality and compliance, our company fosters a culture of continuous improvement and offers comprehensive training opportunities, ensuring you can grow your career while making a meaningful impact on international customer service operations. Enjoy the benefits of a Monday to Friday schedule, competitive remuneration, and the chance to lead a dedicated team in a supportive and innovative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader - Monday to Friday in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader - Monday to Friday in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
