At a Glance
- Tasks: Lead customer service and export operations while developing a specialist team.
- Company: Global manufacturing organisation with a focus on advanced materials.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Join a company that values safety, compliance, and continuous improvement.
- Why this job: Make an impact in international trade and logistics while leading a dynamic team.
- Qualifications: Degree in Business or related field, plus 5+ years in export or logistics.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.
KEY RESPONSIBILITIES
- Customer Service Operations
- Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.
- Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.
- Provide functional cover for customer service and export activities as required.
- Logistics & Export
- Support the appointment and management of freight forwarders and logistics partners.
- Arrange export certification, documentation, and commissions.
- Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
- Pricing Support
- Support pricing enquiries within defined parameters and escalate where required.
- Maintain accurate pricing records within the ERP system.
- Global Customer & Account Support
- Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.
- Provide operational support to locally managed global customer accounts.
- Team Leadership
- Lead, motivate, and develop the customer service and export team.
- Support recruitment, onboarding, training, and ongoing development of team members.
- Conduct performance reviews and support individual development plans.
- Promote a collaborative team environment with shared accountability and continuous improvement.
- Act as a visible and trusted point of contact for both internal teams and customers.
- Cross-Functional Communication
- Maintain effective communication with global and regional managers, sales teams, and agents.
- Ensure strong two-way communication between customer service and other internal departments.
- Quality, Compliance & Company Values
- Support and maintain relevant ISO procedures and internal processes.
- Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.
- Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments.
- Actively promote the company's Safety-First culture, core values, and code of conduct.
REQUIRED QUALIFICATIONS
- University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), Or equivalent professional experience.
EXPERIENCE & SKILLS
- 5+ years' experience in an export, logistics, or trade compliance environment.
- Proven experience in a team leader or senior coordinator role.
- Strong knowledge & experience of customs, export controls, and international trade compliance.
- Excellent written and verbal communication skills.
- Strong commercial awareness and problem-solving ability.
- Continuous improvement mindset.
- Proficient in Microsoft Office and ERP systems.
Customer Service/Order Processing Coordinator (Contract) in Perth employer: Adecco
Join a global manufacturing leader that prioritises employee development and fosters a collaborative work culture. As a Customer Service/Order Processing Coordinator, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on international operations. With a commitment to safety and compliance, this role offers a rewarding career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Order Processing Coordinator (Contract) in Perth
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Customer Service/Order Processing Coordinator (Contract) in Perth
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Customer Service/Order Processing Coordinator (Contract) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Adecco. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Adecco
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Adecco and demonstrate your readiness to engage with their systems right away.
