At a Glance
- Tasks: Lead a customer service team, manage requests, and mentor junior members.
- Company: Dynamic company in Newbury focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and valuable experience.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Make a real difference in customer service while developing leadership skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Customer Service Lead Specialist Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday (2 full days of 7 hours each and 1 half day of 3.5 hours). Flexibility on which day is the half day and working hours for that day.
Pay Rate: £13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company’s success.
Key Responsibilities
- Manage repair and work orders
- Organise returns and collections, handle proof of delivery and pricing queries
- Respond to incoming emails and phone calls professionally
- Maintain communication with internal and external customers
- Investigate and resolve invoice and billing disputes
- Support colleagues across multiple service processes and technical areas
- Mentor and assist in training junior team members
Required Qualifications
- Experience in customer service
- Strong communication skills
- Proven ability to adapt to various customer needs and challenges
- Proficiency in Microsoft Excel, Outlook, and Word
- Solid experience working with ERP systems
Preferred:
- Additional education in a related field
- Understanding of service and maintenance workflows
Part Time Lead Specialist employer: Adecco
As a Part Time Lead Specialist in Newbury, you will join a dynamic customer service team that values flexibility and collaboration. Our supportive work culture fosters professional growth through mentorship opportunities, ensuring you can develop your skills while contributing to our commitment to high-quality service. Enjoy the benefits of a competitive pay rate and a role that allows for a balanced work-life schedule, making it an ideal environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Lead Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Part Time Lead Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and think of examples where you've successfully managed customer requests or mentored team members. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Part Time Lead Specialist position. Plus, it helps us keep track of your application and gives you a better chance of landing that interview!
We think you need these skills to ace Part Time Lead Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can adapt to various customer needs, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Lead Specialist role. Mention your experience with managing service-related requests and how you can contribute to our team's success.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer requests, resolved disputes, or mentored team members in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common interview questions about handling difficult customers or managing team dynamics. Remember, it's all about demonstrating your ability to connect with others.
✨Get Familiar with the Tools
The job mentions proficiency in Microsoft Excel, Outlook, and ERP systems. If you're not already comfortable with these tools, take some time to familiarise yourself with their functionalities. Being able to discuss how you've used these tools effectively will give you an edge.
✨Be Ready to Adapt
Flexibility is key in customer service roles. Think of examples where you've had to adapt to changing situations or customer needs. Highlighting your adaptability will show that you're prepared for the dynamic nature of the job and can handle whatever comes your way.
