At a Glance
- Tasks: Handle customer inquiries about housing and environmental services with care and professionalism.
- Company: Join a dynamic team in the Housing and Environmental Services sector.
- Benefits: Earn £15.20 per hour, enjoy flexible hybrid working after training, and receive initial office-based training.
- Other info: Inclusive recruitment process with support for candidates of all backgrounds.
- Why this job: Make a real difference by providing exceptional customer service in a fast-paced environment.
- Qualifications: Excellent customer service skills and experience in a busy call centre are preferred.
The predicted salary is between 13.5 - 16.5 £ per hour.
Location: Havering
Term: 3 months initially
Rate: £15.20
Our client is seeking a dedicated Customer Service Advisor to join their dynamic Housing and Environmental Services team. This exciting role involves handling a variety of inquiries related to housing, homelessness, waste management, potholes, trees, parks, and street lighting.
Key Responsibilities:
- Manage incoming calls and inquiries with professionalism and care.
- Provide accurate information and support to customers regarding various services.
- Resolve issues and concerns effectively, even in challenging situations.
- Collaborate with team members to ensure a seamless customer experience.
What the Organisation Offers:
- Initial office-based training in Romford for approximately 6 months.
- Transition to a flexible hybrid working model post-training, allowing some days to be worked from home.
- Part-time role at 21 hours per week, with working hours between Monday and Friday, from 8:50 am to 5:02 pm (specific days and hours can be discussed).
Ideal Candidate:
- Possesses excellent customer service skills and the ability to handle difficult customer interactions.
- Quick to learn various services and IT systems.
- Previous experience in a call centre or busy customer service environment is highly advantageous.
- Maths test will be conducted at interview stage.
If you thrive in a fast-paced environment and are passionate about providing exceptional customer service, this opportunity with our client is perfect for you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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