At a Glance
- Tasks: Manage customer requests, oversee contracts, and mentor team members in a dynamic environment.
- Company: Join a leading company focused on delivering exceptional customer service.
- Benefits: Earn £13.50 per hour with flexible working hours and valuable experience.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Make a real impact by providing top-notch support and mentoring others.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday (2 full days of 7 hours each and 1 half day of 3.5 hours)
Flexibility on which day is the half day and working hours for that day.
Pay Rate: £13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company’s success.
Key Responsibilities
- Manage repair and work orders
- Organise returns and collections, handle proof of delivery and pricing queries
- Respond to incoming emails and phone calls professionally
- Maintain communication with internal and external customers
- Investigate and resolve invoice and billing disputes
- Support colleagues across multiple service processes and technical areas
- Mentor and assist in training junior team members
Required Qualifications
- Experience in customer service
- Strong communication skills
- Proven ability to adapt to various customer needs and challenges
- Proficiency in Microsoft Excel, Outlook, and Word
- Solid experience working with ERP systems
Preferred:
- Additional education in a related field
- Understanding of service and maintenance workflows
Part Time Customer Service employer: Adecco
As a part-time Customer Service Lead Specialist in Newbury, you will join a dynamic team that values flexibility and professional growth. Our supportive work culture fosters collaboration and mentorship, ensuring that you not only contribute to our success but also develop your skills in a thriving environment. With competitive pay and the opportunity to work closely with experienced colleagues, this role offers a meaningful and rewarding experience for those looking to make an impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a part-time gig. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with ERP systems and your knack for resolving customer issues. Make sure they see how you can contribute to their team's success.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Part Time Customer Service position. Plus, it shows you're serious about joining our team. Don't miss out!
We think you need these skills to ace Part Time Customer Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can adapt to various customer needs, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Lead Specialist role. Share specific examples of how you've managed customer requests or mentored team members in the past.
Show Off Your Tech Skills:Since proficiency in Microsoft Excel, Outlook, and Word is key, make sure to mention any relevant experience you have with these tools. If you've worked with ERP systems, give us the details – we love to see that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled various situations in the past. Think of specific examples where you managed customer requests or resolved disputes, as this will show your experience and adaptability.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully to questions. This will demonstrate your ability to maintain effective communication with both customers and team members.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its customer service approach. Understanding their values and how they handle customer interactions can help you tailor your answers to align with their expectations, making you a more appealing candidate.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would manage repair orders or handle billing disputes. Practising these scenarios will help you feel more confident and ready to showcase your expertise during the interview.
