At a Glance
- Tasks: Manage complex casework and high-profile complaints in a fast-paced environment.
- Company: Join a central government team driving digital transformation.
- Benefits: Competitive day rate, hybrid work model, and impactful public service contributions.
- Other info: Opportunity for professional growth in a dynamic government setting.
- Why this job: Make a real difference in public services while developing your skills.
- Qualifications: Experience in casework management and strong analytical skills.
Contract Length: 6 months
IR35 Status: Inside IR35
Location: Hybrid
Day Rate: £250 - £350pd
About the Role
We are seeking an experienced Parliamentary Complaints Caseworker to support a high-profile digital transformation programme within central government. This role offers the opportunity to work in a fast-paced environment, managing complex casework, investigating operational issues, handling high-profile complaints, and contributing to the continuous improvement of critical public services.
Key Responsibilities
- Lead and manage complex casework and complaints through to resolution.
- Establish and maintain effective case management, tracking, and escalation processes.
- Investigate operational and service-related issues, gathering and analysing evidence to identify root causes.
- Work collaboratively with internal teams and external stakeholders to resolve user issues and improve outcomes.
- Produce clear, evidence-based recommendations to support service improvements.
- Analyse complaints and user feedback to identify trends and opportunities for continuous improvement.
- Build effective relationships with a wide range of stakeholders, influencing decisions and supporting delivery objectives.
- Ensure compliance with governance requirements.
Parliamentary & Complaints Caseworker (SC Cleared) employer: Adecco
As a Parliamentary & Complaints Caseworker, you will join a dynamic team dedicated to enhancing public services through effective case management and stakeholder collaboration. Our hybrid work culture promotes flexibility and work-life balance, while our commitment to employee development ensures you have access to training and growth opportunities within the central government sector. With a focus on meaningful impact and continuous improvement, this role offers a rewarding experience in a fast-paced environment that values your contributions.
