At a Glance
- Tasks: Investigate and respond to parking appeals, ensuring fair processing of cases.
- Company: Join a dynamic Parking and Customer Engagement team in Hounslow.
- Benefits: Competitive hourly rate, flexible working hours, and potential for contract extension.
- Other info: Enjoy a hybrid work model with a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Detail-oriented with strong analytical skills and a passion for customer service.
The predicted salary is between 41000 - 43000 £ per year.
Location: Hounslow - Hybrid working - 1 day a week in office
Hourly rate: 19.78 PAYE / 26.27 UMB Per Hour
Contract Length: 6-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm)
ASAP Start
About the Role
We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team. In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You will play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses. This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment.
Key Responsibilities
- Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs
- Assess cases in line with legislation, council policies, and procedures
- Prepare and submit evidence packs for adjudication hearings, attending hearings where required
- Liaise with legal services, courts, and enforcement agencies as part of the statutory process
- Ensure performance targets for quality and productivity are consistently met
Parking Appeals And Monitoring Officer employer: Adecco
Join our dynamic team in Hounslow as a Parking Appeals and Monitoring Officer, where we prioritise employee well-being and professional growth. Enjoy the flexibility of hybrid working, a supportive work culture that values your contributions, and opportunities for career advancement within a local government setting dedicated to serving the community. With competitive pay and a commitment to maintaining a high-quality service, this role offers a meaningful way to make a difference while developing your skills in a fast-paced environment.
