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- Tasks: Support customers through calls, emails, and chats while managing orders and returns.
- Company: Join a dynamic team at a leading sales administration firm.
- Benefits: Enjoy 25 days leave, health plans, and a generous pension contribution.
- Why this job: Be the voice of support and make a difference in customer experiences.
- Qualifications: Strong communication skills and a knack for understanding technical details.
- Other info: Inclusive workplace with opportunities for growth and learning.
The predicted salary is between 24000 - 26000 £ per year.
Location: Long Crendon
Contract Details: Full time, Permanent, Office based
Salary: £28,000 - £30,000 per annum
Hours: Monday - Friday, 9am - 5pm (45 minutes lunch break)
Benefits & Perks
- 25 days annual leave + bank holidays
- 10% Employer Pension Contribution
- Discretionary annual bonus
- Group Life Assurance
- Health Cash Plan
Responsibilities
- Respond to customer enquiries via telephone, email, and chat
- Chase delivery issues with couriers
- Handle amendments to customer orders
- Manage product returns and warranty issues
- Process refunds
- Offer pre-sales product advice and technical support
- Recommend products and advise on suitability
- Conduct basic technical calculations
- Prepare quotations and proforma invoices
Essential Skills
- Strong communication skills; confident in engaging with customers
- Ability to comprehend technical details and concepts
- Conscientious and professional with a high-energy approach
- Excellent written and verbal English skills
- Good numeracy skills
- A genuine interest in understanding how things work
- Proficient in MS Office suite
If you are enthusiastic, technically minded and keen to learn, we would love to hear from you! Please apply now.
Sales Administration & Customer Support in Oxford employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administration & Customer Support in Oxford
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, make sure you can confidently engage with people. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for technical questions. Brush up on your understanding of the products and services offered. Being able to discuss technical details will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Administration & Customer Support in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your personality!
Tailor Your Application: Take a moment to read through the job description and highlight how your experience aligns with the responsibilities listed. We want to see how you can bring value to our team, so make it personal and relevant!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional in your application. Strike a balance between being personable and demonstrating your conscientious approach to work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the products and services offered by the company. Brush up on any technical details that might come up during the interview, as this role requires a good grasp of product specifications and suitability.
✨Practice Makes Perfect
Rehearse common interview questions related to customer support and sales administration. Think about how you would handle specific scenarios, like dealing with a difficult customer or processing a refund, to showcase your problem-solving skills.
✨Show Off Your Communication Skills
Since strong communication is key for this role, be prepared to demonstrate your verbal and written skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you need it.
✨Be Enthusiastic and Engaged
Let your passion for the role shine through! Show genuine interest in the company and the position. Ask insightful questions about the team and the work environment to convey your eagerness to be part of their success.
