At a Glance
- Tasks: Join the Closures Team to manage account closures and solve complex cases.
- Company: Lloyds Banking Group, a leading financial services organisation.
- Benefits: Hybrid working, competitive pay, 31 days annual leave, and employee support services.
- Other info: Supportive team culture with opportunities for growth and development.
- Why this job: Gain valuable experience in a fast-paced environment with exposure to innovative technology.
- Qualifications: Experience in operations or customer service, strong analytical skills, and attention to detail.
Location: Edinburgh, Teviot House, 41 South Gyle Crescent, EH12 9ZA
Start Date: October 2026
Pay Rate: £14.40 per hour
Hours: Full-time, 35 hours per week (Monday to Friday, 9:00am to 5:00pm)
Contract: Initial 6-month contract with potential opportunities for extension and progression
Hybrid Working: Following training, 3 days working from home and 2 days in the office
About the Role:
An exciting opportunity has arisen to join Lloyds Banking Group's Closures Team as an Operations Analyst based in Edinburgh. This role sits within a specialist operational team responsible for managing account closure activities, investigating complex cases, ensuring quality standards are maintained, and supporting innovative technology-driven processes. You'll play a key role in delivering excellent customer outcomes while working in a fast-paced environment where accuracy, problem-solving, and continuous improvement are highly valued. The position also offers exposure to AI-enabled processes and the opportunity to collaborate with colleagues across the wider business.
Key Responsibilities:
- Process account closures and associated administrative activities accurately and efficiently.
- Investigate and resolve complex customer and operational cases, ensuring appropriate outcomes are achieved.
- Conduct quality assurance reviews and analyse outcomes to maintain high operational standards and compliance requirements.
- Monitor and support AI-driven robotic processes, identifying issues and escalating where necessary.
- Analyse information from multiple sources to make informed decisions and recommendations.
- Work collaboratively with colleagues to improve processes, increase efficiency, and deliver exceptional service.
- Contribute to a culture of continuous improvement by identifying opportunities to enhance operational performance.
What We're Looking For:
- Previous experience within operations, administration, banking, financial services, investigations, customer service, or a similar environment.
- Strong analytical and problem-solving skills with the ability to manage complex cases.
- Excellent attention to detail and commitment to accuracy.
- Confidence working with systems, technology, and new processes.
- Strong written and verbal communication skills.
- The ability to prioritise workloads and work effectively in a fast-paced environment.
- A proactive, adaptable, and self-motivated approach.
- A collaborative mindset and commitment to supporting team success.
What's on Offer:
- Full training and ongoing development support.
- Hybrid working after successful completion of training.
- Exposure to AI-enabled technology and innovative operational processes.
- Valuable experience within one of the UK's leading financial services organisations.
- Opportunities to develop new skills and progress within the role and wider business.
- Supportive and collaborative team environment.
Benefits:
- Hybrid working with up to 3 days working from home.
- Central Edinburgh location with excellent public transport links.
- Weekly pay.
- 31 days annual leave.
- Workplace pension scheme.
- Employee Assistance Programme.
- Access to Able Futures support services.
- Eyecare vouchers.
- Access to Boost benefits, including discounts, shopping vouchers, services, and attraction tickets.
- Smart Spending App.
- Dedicated aftercare and support from Pontoon throughout your assignment.
Why Apply?
This opportunity would suit candidates with an operational, analytical, investigative, or administrative background who enjoy solving problems, working with technology, and delivering quality outcomes. If you're looking to build your experience within financial services while developing valuable analytical and operational skills, we'd love to hear from you.
Operations Analyst - Closures Team employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst - Closures Team
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Adecco. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Analyst - Closures Team
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Adecco.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Adecco's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Adecco
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Adecco.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Adecco will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Adecco employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
