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- Tasks: Manage service calls and installations, ensuring customer satisfaction and efficient operations.
- Company: Join a dynamic team at a leading company in Newbury, focused on customer service excellence.
- Benefits: Enjoy part-time hours with flexible working arrangements and a supportive work environment.
- Why this job: Be part of a team that values your input and offers opportunities for growth and development.
- Qualifications: Strong admin skills, time management, and a proactive mindset are essential; experience with SAP is a plus.
- Other info: Inclusive recruitment process; we welcome applicants from all backgrounds and abilities.
Location: Newbury, West Berkshire
Contract Type: 6 month Fixed Term Contract
Working Pattern: Part time- 30 hours per week
We are currently seeking an Operations Administrator to join our client's team in Newbury. As an Operations Administrator you will play a crucial role in ensuring the smooth operation of service calls and installations for valued customers.
Key Responsibilities:
- Allocate incoming service calls to field service engineers, maximising productivity and meeting customer SLAs.
- Coordinate preventative maintenance visits, optimising time windows and resources.
- Review and adjust work progress throughout the day, prioritising high-priority calls while balancing lower priority tasks.
- Efficiently plan engineer routes, minimising travel time and maximising job completion.
- Make strategic decisions on work reassignments or sub-contractor deployment to meet objectives.
- Provide first-line technical support to customers before logging service calls.
- Process invoices and contracts for completed works, if required.
- Analyse and process customer inquiries and coordinate installation and commissioning works.
- Ensure customer satisfaction by managing variations and processing orders, deliveries, installations, returns, and payments.
- Collaborate with Account Managers and other departments for smooth operations.
Skills and Competencies:
- Strong administration, time management, and organisational skills.
- Confident, self-motivated, and able to work independently.
- Ability to thrive in a changing, high-pressure environment.
- Excellent written and verbal communication skills.
- Good geographical knowledge of the UK.
- Computer and database skills, with experience in SAP.
- Attention to detail and a proactive mindset.
- Focused on continuous improvement and best practises.
Join our client's dynamic team and make a difference as an Operations Administrator. Apply today and be part of their success!
Please note that only shortlisted candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Operations Administrator- Part time FTC employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator- Part time FTC
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Operations Administrator role. Understanding how to allocate service calls and coordinate maintenance visits will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your time management and organisational skills. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or prioritised work in a high-pressure environment.
✨Tip Number 3
Research the geographical area of Newbury and the surrounding regions. Having good geographical knowledge will not only impress but also show that you're ready to optimise engineer routes effectively.
✨Tip Number 4
If you have experience with SAP or similar database systems, be ready to talk about it. Highlighting your technical skills can set you apart from other candidates and show your readiness for the role.
We think you need these skills to ace Operations Administrator- Part time FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Administrator role. Focus on your administration, time management, and organisational skills, as well as any experience with SAP.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences have prepared you for tasks like allocating service calls and providing technical support.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents well.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully managed high-pressure situations or made strategic decisions in previous roles. This will demonstrate your ability to thrive in a changing environment.
How to prepare for a job interview at Adecco
✨Showcase Your Organisational Skills
As an Operations Administrator, you'll need strong organisational skills. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously in previous roles.
✨Demonstrate Problem-Solving Abilities
Highlight your ability to make strategic decisions under pressure. Share instances where you've successfully resolved issues or improved processes, especially in a fast-paced environment.
✨Familiarise Yourself with SAP
Since experience with SAP is mentioned in the job description, ensure you can speak confidently about your familiarity with this software. If you have specific examples of how you've used it, share those during the interview.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your written communication skills if asked.
