Operational Support Officer
Operational Support Officer

Operational Support Officer

Warrington Temporary 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support customers by resolving queries and maintaining accurate records.
  • Company: Join Adecco, a leading employment agency dedicated to creating safer communities.
  • Benefits: Enjoy hybrid working options after training and gain valuable experience.
  • Why this job: Make a real impact while developing your skills in a supportive team environment.
  • Qualifications: No experience needed; just bring your communication skills and willingness to learn.
  • Other info: Training provided, with a fair shift rota and opportunities for career growth.

The predicted salary is between 24000 - 36000 £ per year.

Role

:

  • Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.
  • Record information on contacts as and when required and maintain accurate records and systems.
  • Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
  • Resolve all dissatisfaction during the first point of contact wherever possible.
  • What You Bring:

  • No prior experience needed – we\’ll provide all the training you need!
  • BPSS clearance (handled by Adecco upon successful application)
  • DBS clearance (or a willingness to obtain one)
  • Outstanding communication and interpersonal skills with an excellent standard of verbal English
  • Ability to work flexibly, both independently and as part of a dynamic team
  • Keen attention to detail and strong problem-solving abilities
  • Assignment Details:

  • Working Shift Pattern: 5 days a week over 7 days on a rota. Shifts will be 08:00-01:00. Shifts are issued on a fair rota system and are unable to be chosen or selected by preference. Each shift is 8 hours long.
  • Hybrid Working Pattern: Successful candidates will be expected to work on site in Warrington full time for 4-6 weeks upon commencing their assignment. Following sign off after this time, candidates will move to a 40/60 Hybrid model
  • Training Information: Training will be a 2 week course, on site and in person
  • Ready to Make a Difference?

    Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

    Operational Support Officer employer: Adecco

    As an Operational Support Officer with us, you'll be part of a dynamic team dedicated to making a positive impact in the community. We offer comprehensive training, a supportive work culture, and opportunities for personal growth, all while enjoying a hybrid working model after your initial training period in Warrington. Join us to not only develop your skills but also contribute to a safer environment for everyone.
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    Contact Detail:

    Adecco Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Operational Support Officer

    ✨Tip Number 1

    Familiarise yourself with the key responsibilities of the Operational Support Officer role. Understanding how to respond to customer contacts and resolve issues will help you demonstrate your readiness during any discussions.

    ✨Tip Number 2

    Brush up on your communication skills, especially in verbal English. Since outstanding communication is crucial for this role, practice articulating your thoughts clearly and confidently.

    ✨Tip Number 3

    Showcase your problem-solving abilities by preparing examples of how you've handled challenges in the past. Even if you don't have direct experience, think of situations where you've resolved issues effectively.

    ✨Tip Number 4

    Be ready to discuss your flexibility and teamwork skills. This role requires working both independently and as part of a team, so think of instances where you've successfully collaborated with others or adapted to changing circumstances.

    We think you need these skills to ace Operational Support Officer

    Outstanding Communication Skills
    Interpersonal Skills
    Attention to Detail
    Problem-Solving Abilities
    Ability to Work Independently
    Teamwork Skills
    Flexibility
    Record Keeping
    Customer Service Orientation
    Understanding of Data Protection Legislation
    Time Management
    Adaptability to Shift Patterns
    Basic IT Skills

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Operational Support Officer position. Tailor your application to highlight how your skills align with these needs.

    Highlight Communication Skills: Since outstanding communication is crucial for this role, ensure your CV and cover letter showcase your verbal and written communication abilities. Provide examples of how you've effectively communicated in previous roles or situations.

    Emphasise Attention to Detail: Given the importance of maintaining accurate records and managing sensitive information, include specific instances where your attention to detail has made a difference in your work or studies.

    Show Willingness to Learn: As no prior experience is needed, express your eagerness to learn and adapt. Mention any relevant training or courses you are willing to undertake, such as obtaining BPSS or DBS clearance.

    How to prepare for a job interview at Adecco

    ✨Showcase Your Communication Skills

    As an Operational Support Officer, outstanding communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to engage with customers effectively.

    ✨Emphasise Attention to Detail

    Given the role's focus on maintaining accurate records, highlight any experiences where your attention to detail made a difference. Share examples that showcase your ability to spot errors or inconsistencies.

    ✨Demonstrate Problem-Solving Abilities

    Prepare to discuss scenarios where you've successfully resolved issues. This could be in previous jobs, volunteer work, or even personal experiences. Employers value candidates who can think on their feet and find solutions quickly.

    ✨Be Ready for Shift Work Discussion

    Since the role involves working shifts, be prepared to discuss your flexibility and willingness to adapt to different schedules. Showing that you understand and are comfortable with the shift pattern will reflect positively on your application.

    Operational Support Officer
    Adecco
    Location: Warrington
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    • Operational Support Officer

      Warrington
      Temporary
      24000 - 36000 £ / year (est.)
    • A

      Adecco

      10000+
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