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- Tasks: Be the first point of contact for public inquiries via phone, email, and social media.
- Company: Join Devon and Cornwall Police, a respected organisation in the police industry.
- Benefits: Enjoy a competitive hourly rate of £12.21 and gain valuable experience.
- Why this job: Make a real impact by helping the community and supporting those in need.
- Qualifications: GCSEs in English and Maths required; strong communication and problem-solving skills essential.
- Other info: This is a temporary role based at Middlemoor HQ in Exeter.
We are currently seeking a Customer Service Support Officer to join our client Devon and Cornwall Police, an esteemed organisation within the police industry. This is a temporary role with a competitive hourly rate of £12.21.
You will be working out of Andy Hocking House, Middlemoor HQ
As a Customer Service Support Officer, you will be the first point of contact for all communication methods into our client\’s organisation, including telephone, letter, email, and social media contacts. You will be responsible for providing efficient, professional, and timely responses to service requests from the public, offering information, advice, guidance, and resolution to queries from both the general public and other agencies.
Key Responsibilities:
Requirements:
Qualifications:
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
OPCC Customer Service Support Officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OPCC Customer Service Support Officer
✨Tip Number 1
Familiarise yourself with the Devon and Cornwall Police's values and mission. Understanding their commitment to community safety and public service will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Customer Service Support Officer, you'll encounter distressed or emotional callers, so being able to convey empathy and professionalism is crucial.
✨Tip Number 3
Get comfortable with using various communication platforms, including social media. Since you'll be managing inquiries through different channels, showcasing your adaptability and tech-savviness can set you apart from other candidates.
✨Tip Number 4
Research common queries and issues faced by the public when contacting police services. Being knowledgeable about these topics will allow you to provide informed responses and demonstrate your proactive approach to customer service.
We think you need these skills to ace OPCC Customer Service Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Support Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Highlight any specific achievements or skills that demonstrate your ability to handle communication effectively and provide support.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Use it to explain why you are a good fit for the position, referencing specific examples from your past experiences that relate to the job responsibilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Adecco
✨Know the Organisation
Familiarise yourself with Devon and Cornwall Police's mission, values, and recent initiatives. This will help you demonstrate your genuine interest in the role and show that you understand the importance of customer service within a police context.
✨Showcase Your Communication Skills
As a Customer Service Support Officer, excellent communication is key. Prepare examples of how you've effectively handled customer queries in the past, especially in challenging situations. Be ready to demonstrate your listening skills and empathy during the interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific scenarios, such as dealing with distressed callers or managing multiple inquiries at once. Think through potential responses and practice articulating your thought process clearly.
✨Highlight Your IT Proficiency
Since good keyboard skills and proficiency in IT systems are essential for this role, be prepared to discuss your experience with relevant software and tools. Mention any specific systems you've used and how they helped you in previous roles.
