At a Glance
- Tasks: Manage customer accounts, build relationships, and develop new business opportunities.
- Company: Join a growing and successful business with a supportive environment.
- Benefits: Enjoy a competitive salary, bonus scheme, and clear progression opportunities.
- Other info: Collaborative team culture with opportunities for personal growth.
- Why this job: Make an impact by driving sales and enhancing customer satisfaction.
- Qualifications: Sales experience, strong communication skills, and a proactive mindset.
The predicted salary is between 28800 - 35200 £ per year.
We are seeking a driven and enthusiastic Internal Account Manager to join a growing and highly successful business. This is an excellent opportunity for an individual with strong sales experience who enjoys building relationships, managing customer accounts, and proactively developing new business opportunities.
The successful candidate will be confident on the phone, commercially minded, and motivated by achieving results. In return, you'll benefit from a supportive environment, clear progression opportunities, and a rewarding bonus structure.
Key Responsibilities- Manage a portfolio of existing customer accounts, maintaining regular contact to strengthen relationships and maximise sales opportunities.
- Conduct proactive account management calls and quarterly account reviews.
- Identify and re-engage dormant and down-trading accounts to recover lost business.
- Monitor customer purchasing patterns and market trends to identify upselling and cross-selling opportunities.
- Develop new business opportunities within existing industries and customer sectors.
- Handle customer enquiries professionally from initial contact through to order completion.
- Prepare quotations, manage pricing requests, and ensure timely follow-up to maximise conversion rates.
- Oversee customer projects from enquiry through to completion, providing regular updates and ensuring a high level of customer satisfaction.
- Collaborate with internal teams to ensure quotations, orders, and projects are processed efficiently.
- Liaise with the Marketing team to develop customer-focused campaigns and promotional activities.
- Coordinate marketing materials, product literature, brochures, email campaigns, and promotional content tailored to customer accounts.
- Identify opportunities for targeted marketing initiatives based on customer feedback, buying trends, account activity, and new product launches.
- Maintain accurate customer records and detailed account notes within the CRM system.
- Resolve customer issues efficiently while delivering exceptional customer service.
- Take a proactive approach to customer retention and continuous account growth.
- Has previous sales, account management, or business development experience.
- Is confident and comfortable making outbound calls and building relationships over the phone.
- Has excellent communication and interpersonal skills.
- Is highly organised with strong attention to detail.
- Can manage multiple customer accounts and priorities effectively.
- Is proactive, self-motivated, and target driven.
- Enjoys working as part of a collaborative team.
- Has experience using CRM systems (desirable).
Internal Account Manager in Oldbury employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
