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For Companies At a Glance
- Tasks: Manage technical incidents and deliver top-tier service to customers and partners.
- Company: Birchwood, a dynamic company with a collaborative culture.
- Benefits: Competitive salary, private healthcare, generous holiday, and employee discounts.
- Why this job: Join a team where your automotive knowledge can shine and make a real impact.
- Qualifications: Knowledge of vehicle mechanics, strong communication, and problem-solving skills.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Technical Incident Manager - Birchwood
£26,000 • Mon-Fri Hybrid Working (3 days in office / 2 days WFH) • 35 hrs per week
What You'll Be Doing
- Assess and process mechanical breakdown warranty claims
- Deliver top-tier service to customers, dealer partners and repairers
- Build strong relationships with main dealer workshops and repair centres
- Keep documentation accurate and complete
- Support continuous improvement across the claims process
- Help maintain a positive, collaborative team culture
What You'll Need
- Solid knowledge of how cars work (general understanding of vehicle mechanics & parts)
- Confident with MS Office and general PC skills
- Strong communication, problem-solving and teamwork skills
- Ability to stay calm, professional and customer-focused
- Bonus points if you speak French or German!
Working Hours
Rotating monthly shifts: 8am-4pm, 9am-5pm. Includes a 1-hour lunch + 10-minute breaks morning and afternoon.
The Hiring Process
3 stages, including a Technical Exam—we want to see your automotive know-how shine.
Benefits Package
- Death in Service: 4× salary from day one
- Critical Illness Cover: 2× salary from day one
- Private Healthcare after 6-month probation
- Employee discount on warranty products after 6 months
- Auto-enrolment pension (5% employee / 3% employer) after 3 months
- 25 days holiday, rising to 27 with service
- Birthday day off + holiday buy scheme
- Enhanced Maternity & Paternity
- 1-month notice period after probation
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Technical Incident Manager in Nottingham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Incident Manager in Nottingham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your automotive knowledge and problem-solving skills, as these are key for the Technical Incident Manager role.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team culture or how they support continuous improvement shows that you’re engaged and ready to contribute positively to their environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Birchwood.
We think you need these skills to ace Technical Incident Manager in Nottingham
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let us know about your love for cars and how you understand vehicle mechanics. We want to see that you’re not just ticking boxes but genuinely excited about the role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Highlight Your Teamwork Skills: Since we value collaboration, make sure to mention any experiences where you’ve worked in a team. Share examples of how you’ve contributed to a positive team culture or resolved conflicts effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Mechanics
Brush up on your knowledge of vehicle mechanics and parts. Being able to discuss how cars work will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Master the Tech Test
Since there's a technical exam involved, practice common automotive problems and solutions. Familiarise yourself with typical warranty claims processes to demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or team members in the past. Highlighting your problem-solving abilities and teamwork will resonate well with the interviewers.
✨Stay Calm and Collected
During the interview, maintain a calm and professional demeanour, especially when discussing challenging scenarios. This will reflect your ability to handle pressure and keep a customer-focused approach.
