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- Tasks: Provide first-line IT support and manage customer queries via calls and emails.
- Company: Join a dynamic team in Nottingham focused on excellent customer service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Kickstart your IT career while helping others solve tech issues every day.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Perfect for tech enthusiasts eager to learn and grow in the IT field.
The predicted salary is between 19200 - 28800 £ per year.
A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service.
Role Highlights:
- First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting.
- Log and manage tickets accurately in the ITSM tool.
- Escalate issues when needed and keep users updated throughout.
- Follow ITIL-aligned processes and SLAs.
What We Need:
- Strong communication skills and confidence on the phone.
- Customer service experience (IT experience is a bonus).
- Good attention to detail + willingness to learn.
Desirable: Active Directory, Office 365 or ITSM tool knowledge.
Perfect for anyone with a passion for technology and a desire to build an IT career. Apply now!
Service Desk / 1st Line Technical Support - Nottingham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk / 1st Line Technical Support - Nottingham
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common support scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Think about what you want to know about their IT processes or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your professionalism and eagerness for the role.
We think you need these skills to ace Service Desk / 1st Line Technical Support - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and why you’re excited about starting your IT career with us. Keep it friendly and professional.
Show Off Your Communication Skills: Since you'll be the first point of contact on our Service Desk, it's crucial to demonstrate your strong communication skills. Make sure your application is clear, concise, and free of errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on the basics of IT support, especially around password resets and account management. Familiarise yourself with tools like Active Directory and Office 365, as these might come up during your chat.
✨Show Off Your Customer Service Skills
Since this role is all about first-line support, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone out.
✨Practice Makes Perfect
Rehearse common interview questions related to technical support and customer service. This will help you feel more confident and articulate your thoughts clearly when it’s your turn to speak.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about their ITIL processes or how they support staff development in their IT careers.