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- Tasks: Provide first-line IT support, manage calls and tickets, and deliver excellent customer service.
- Company: Leading recruitment agency offering exciting career opportunities in IT.
- Benefits: Starting salary of £24,000 with potential for growth and development.
- Why this job: Kickstart your IT career and gain valuable experience in a supportive environment.
- Qualifications: Strong communication skills and customer service experience; willingness to learn is key.
- Other info: Ideal for those looking to grow in the tech industry with great learning opportunities.
The predicted salary is between 24000 - 33600 £ per year.
A leading recruitment agency is offering a fantastic opportunity for a 1st Line Technical Support position in Nottingham, with a salary of £24,000. This role is ideal for individuals looking to start or develop their IT careers.
You will provide first-line support, managing calls and tickets, while ensuring excellent customer service.
The role requires:
- Strong communication skills
- Customer service experience
- A willingness to learn
Knowledge of Active Directory and Office 365 is desirable.
1st Line IT Support Specialist — Start Your IT Career in Nottingham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Specialist — Start Your IT Career in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who work in IT. They might know of openings or can give you a heads-up about companies looking for 1st Line IT Support Specialists.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common support scenarios with a friend. This will help you feel more confident when handling calls and tickets.
✨Tip Number 3
Get familiar with the tools! Brush up on Active Directory and Office 365 if you can. There are loads of free resources online that can help you get a grip on these platforms before your interview.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st Line IT Support Specialist — Start Your IT Career in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the 1st Line IT Support role, so don’t be shy about showcasing your customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for starting your IT career and mention any specific knowledge you have about Active Directory or Office 365. Let us know why you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves managing calls and tickets, it’s crucial to demonstrate your strong communication skills in your application. We love candidates who can convey their thoughts clearly and effectively, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Adecco
✨Know Your Tech Basics
Brush up on your knowledge of Active Directory and Office 365 before the interview. Being able to discuss these tools confidently will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. This could be from previous jobs, volunteer work, or even helping friends and family with tech issues. Highlighting these moments will demonstrate your ability to handle calls and tickets effectively.
✨Practice Your Communication
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts clearly.
✨Be Ready to Learn
Express your eagerness to learn and grow in the IT field. Companies love candidates who show a willingness to develop their skills. Think of ways you've pursued learning in the past, whether through courses, self-study, or hands-on experience.
