At a Glance
- Tasks: Be the voice for residents during housing projects and ensure their needs are met.
- Company: Join a dedicated team focused on improving community living standards.
- Benefits: Competitive daily rate, dynamic work environment, and opportunities for personal growth.
- Other info: Engage with diverse communities and contribute to meaningful housing improvements.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience in housing management or customer service is essential.
The predicted salary is between 78000 - 78000 £ per year.
Location: Newham
Rate: 300 per day Umbrella rate
Term: Temp 3 months initially
Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way!
Key Responsibilities:- Serve as the primary point of contact for residents during housing refurbishment and improvement works.
- Deliver clear communication on project timelines, access requirements, and potential disruptions.
- Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews.
- Support vulnerable residents by implementing necessary adjustments.
- Manage inquiries, complaints, and escalations, ensuring timely resolutions.
- Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues.
- Maintain accurate records and contribute to continuous service improvement initiatives.
- Proven experience in housing management, resident liaison, or customer service.
- Exceptional stakeholder management and communication skills.
- Confident in engaging with residents, even in challenging situations.
- Familiarity with refurbishment, planned maintenance, or related fields.
We think you need these skills to ace Client Liaison Officer in Northumberland
Communication Skills
Stakeholder Management
Customer Service
Problem-Solving Skills
Conflict Resolution
Project Coordination
Resident Engagement
