At a Glance
- Tasks: Engage with customers, resolve queries, and provide exceptional support in a dynamic banking environment.
- Company: Join a socially responsible organisation that values inclusivity and community impact.
- Benefits: Competitive hourly rate, comprehensive training, flexible shifts, and career advancement opportunities.
- Other info: Dynamic role with excellent career growth and a commitment to inclusivity.
- Why this job: Make a meaningful difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Customer service experience, strong communication skills, and tech-savvy.
Location: Northampton
Contract Type: Fixed Term (12 Months)
Start dates: November 2026
Hourly Rate: £14.56
Working Pattern: Full Time
Our client is seeking enthusiastic and dedicated Inbound Banking Customer Service Advisors to join their dynamic team on a fixed-term contract basis. This is an exciting opportunity to engage with a diverse range of customers while providing exceptional support and service!
What's in Store:
- Comprehensive Training: Start with a robust 8-week training programme (Monday to Friday, 9 am to 5 pm) designed to equip you with the skills to succeed. Experience a mix of face-to-face, virtual, and self-led learning, including operational insights, process training, and telephony skills.
- Flexible Shift Patterns: After training, Advisors will work in a 3-week rotation covering early (8 am - 4 pm), mid (9 am - 5 pm/10 am - 6 pm), and late shifts (11 am - 7 pm/12 pm - 8 pm). Enjoy 6 weeks' notice for your shift pattern while maintaining a balanced work-life schedule.
Key Responsibilities:
- Handle a variety of inbound calls from customers, addressing complex queries and supporting vulnerable individuals with empathy and resilience.
- Provide assistance with balance checks, new card requests, and resolving unrecognised transactions.
- Utilise up to 11 IT systems while engaging with customers on the phone, ensuring multitasking efficiency and accuracy.
- Adapt communication styles to suit the needs of each individual customer, providing tailored solutions and leaving them satisfied.
What the Ideal Candidate Looks Like:
- A background in customer service with strong communication skills and a passion for helping others.
- Comfortable with technology and proficient in using computers/laptops.
- Resilient and empathetic, capable of having difficult conversations with customers facing financial challenges.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
Why Consider This Opportunity?
- Join an organisation that values its members and operates with a social purpose, creating a positive impact in the community.
- Be part of a supportive team that prioritises collaboration and inclusivity, reflecting the diverse needs of their customer base.
- Opportunities for career advancement, including upskilling after six months in the role to support Fraud and Disputes.
Embrace the chance to make a meaningful difference in the lives of customers while advancing your career in a vibrant and fulfilling environment. Apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Inbound Banking Customer Service Advisors in Northampton employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisors in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Banking Customer Service Advisors in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
