Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer support and manage documentation with precision.
- Company: Join a dynamic public-sector team focused on service excellence.
- Benefits: Gain valuable experience in a fast-paced environment with full-time hours.
- Why this job: Make a real difference by supporting others and enhancing customer experiences.
- Qualifications: GCSE English and experience in customer service or admin roles.
- Other info: Inclusive recruitment process with opportunities for skill development.
The predicted salary is between 24000 - 36000 £ per year.
We are thrilled to be recruiting for a motivated and enthusiastic Customer Support Assistant to join our client's dynamic public-sector team. If you enjoy supporting others, thrive in a fast-paced environment, and take pride in delivering high-quality service, this opportunity could be ideal for you.
Position Details
- Contract Type: Temporary, approx 3 months | December - March
- Hours: Full-Time, 37 hours
About the Role
On behalf of our client, we are seeking someone who can deliver exceptional customer administration and support. In this role, you will:
- Provide Accurate Administration: Process paperwork, scan and index documents, and manage post services with efficiency and attention to detail.
- Support Customer Contact Functions: Carry out essential administrative tasks to ensure timely and accurate responses across the team.
- Manage Documentation: Handle physical-to-digital workflows by scanning, indexing, and organising records.
- Use IT Systems Confidently: Work across various systems, including Microsoft Office, to maintain smooth communication and information sharing.
- Assist with Corporate Support: Support filing systems and help with procuring office supplies.
- Collaborate with the Team: Work closely with colleagues to help maintain service excellence.
What We're Looking For
Our client is seeking someone who brings:
- GCSE English (Grade C/4 or above) or an equivalent qualification
- Experience in customer service and administrative roles
- Strong communication skills and the ability to engage with a wide range of individuals
- A positive attitude and willingness to develop new skills
- The ability to work under pressure while maintaining accuracy
- Basic numerical skills for reconciliation and related admin tasks
- Confidence using multiple computer systems
Ready to Apply?
If you're excited about supporting a busy public-sector team and delivering outstanding customer service, we'd love to hear from you.
Adecco is a disability-confident employer. We're committed to an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, simply let us know - we're here to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Locations
Customer Support Assistant in Norfolk, Norwich employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant in Norfolk, Norwich
✨Tip Number 1
Get to know the company! Research their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates like you to join our dynamic teams.
We think you need these skills to ace Customer Support Assistant in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Support Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong communication is key for this position, don’t shy away from showcasing your ability to engage with different individuals. Use clear and concise language in your application to reflect this skill.
Highlight Relevant Experience: If you've got experience in customer service or admin roles, make it shine! We love seeing how your past roles have prepared you for this opportunity, so be sure to include specific examples.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Assistant. Familiarise yourself with tasks like processing paperwork and managing documentation. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is key in this position, prepare examples of how you've effectively engaged with customers in the past. Think about situations where you resolved issues or provided exceptional service, and be ready to share these stories during your interview.
✨Demonstrate Your IT Proficiency
You'll be using various IT systems, so it's important to highlight your comfort with technology. Brush up on Microsoft Office skills and be prepared to discuss any relevant software you've used in previous roles. If you have experience with document management systems, definitely mention that!
✨Emphasise Your Team Spirit
Collaboration is crucial in this role, so be ready to talk about your experiences working in teams. Share examples of how you've supported colleagues or contributed to a positive team environment. This will show that you're not just a lone wolf but someone who thrives in a collaborative setting.