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For Companies At a Glance
- Tasks: Manage customer complaints and collaborate with stakeholders to resolve issues.
- Company: Adecco, a leading recruitment agency with a focus on employee growth.
- Benefits: £16.59 per hour, hybrid working, 32 days annual leave, and comprehensive training.
- Other info: Exciting transition to Cardiff in 2026 with excellent career development opportunities.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Previous complaint handling experience and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Adecco is seeking a Complaint Handler based in Newport, transitioning to Cardiff in 2026, with a pay rate of £16.59 per hour. The role involves managing customer complaints, collaborating with various stakeholders, and utilizing strong communication skills.
Candidates should have previous complaint handling experience and attention to detail. The position offers hybrid working, with 100% office-based work for the first three months and 32 days of annual leave. Adecco provides comprehensive training and growth opportunities.
Locations
Complaint Resolution Specialist - Hybrid (3 Days WFH) in Newport, Wales employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Specialist - Hybrid (3 Days WFH) in Newport, Wales
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Adecco. Understanding their values and how they handle complaints can give you an edge in the conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer complaints, make sure you can clearly articulate your thoughts and experiences. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Showcase your attention to detail! During the interview, share specific examples of how you've successfully resolved complaints in the past. Highlighting your meticulous approach can really impress the hiring team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Complaint Resolution Specialist - Hybrid (3 Days WFH) in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous complaint handling experience. We want to see how your skills match the role, so don’t be shy about showcasing your communication prowess and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaint Resolution Specialist role. We love seeing genuine enthusiasm and a bit of personality in your writing.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for this position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of complaint handling. Brush up on common customer complaints and effective resolution strategies. This will show that you're not just familiar with the role but also passionate about providing excellent service.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare to demonstrate your skills during the interview. Think of examples where you've successfully resolved complaints or communicated effectively with stakeholders. Practising these scenarios can help you articulate your experience clearly.
✨Highlight Attention to Detail
Attention to detail is crucial in complaint resolution. Be ready to discuss how you've managed complex cases in the past, focusing on how your meticulous approach led to successful outcomes. This will reassure them that you can handle the intricacies of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.