At a Glance
- Tasks: Lead customer service requests, mentor team members, and ensure high-quality support.
- Company: Join a dynamic team in Newbury with a focus on customer satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and immediate start available.
- Other info: Great opportunity for personal growth and teamwork in a supportive environment.
- Why this job: Make an impact in a lead role while balancing your studies or other commitments.
- Qualifications: 5 years of customer service experience and strong communication skills required.
The predicted salary is between 14 - 14 £ per hour.
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday (2 full days of 7 hours each and 1 half day of 3.5 hours). Flexibility on which day is the half day and working hours for that day.
Pay Rate: £13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.
Key Responsibilities
- Manage repair and work orders
- Organise returns and collections, handle proof of delivery and pricing queries
- Respond to incoming emails and phone calls professionally
- Maintain communication with internal and external customers
- Investigate and resolve invoice and billing disputes
- Support colleagues across multiple service processes and technical areas
- Mentor and assist in training junior team members
Required Qualifications & Experience
Essential:
- Minimum 5 years' experience in customer service
- Strong communication skills
- Proven ability to adapt to various customer needs and challenges
- Proficiency in Microsoft Excel, Outlook, and Word
- Solid experience working with ERP systems
Preferred:
- Additional education in a related field
- Understanding of service and maintenance workflows
- Knowledge of good documentation practices and retention policies
- Experience resolving customer complaints
Key Competencies
- Calm and composed
- Strong problem-solving and decision-making abilities
- Ability to prioritise and organise workload
- High level of customer focus
- Strong team collaborator
- Self-motivated with a proactive, solution-oriented mindset
If you’re looking for a flexible, part-time opportunity where you can make an immediate impact in a lead-level role, we’d love to hear from you. Immediate start available.
Part Time Lead Specialist in Newbury employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee growth. As a Part Time Lead Specialist in Newbury, you'll enjoy a collaborative environment where your expertise will directly contribute to our success, alongside opportunities for mentoring and professional development. With a commitment to equal opportunities and a focus on work-life balance, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Lead Specialist in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Part Time Lead Specialist role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your experience with ERP systems and your strong communication skills. These are key for the Lead Specialist role, so make sure they shine through in your conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and making an impact.
We think you need these skills to ace Part Time Lead Specialist in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can adapt to various customer needs, so don’t hold back on showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Lead Specialist role. Mention your mentoring experience and how you can contribute to our team's success.
Show Off Your Tech Skills:Since proficiency in Microsoft Excel, Outlook, and Word is essential, make sure to mention your experience with these tools. If you've worked with ERP systems, give us the details – we love to see that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've managed customer requests, resolved complaints, and mentored team members. This role is all about leading the team, so show them you’ve got the skills!
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Think of a few scenarios where you had to prioritise tasks or resolve disputes. This will demonstrate your calm and composed nature, which is key for this position.
✨Familiarise Yourself with Their Systems
Since the job mentions ERP systems and Microsoft Office proficiency, make sure you're comfortable discussing your experience with these tools. If you can, bring examples of how you've used them effectively in past roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s approach to customer service. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
