Location: Newbury
Contract Type: Temporary Ongoing
Hours: 17.5 hours per week, Wednesday - Friday
- 2 full days (7 hours each)
- 1 half day (3.5 hours)
- Flexibility on which day is the half day and working hours for that day
Pay Rate: 13.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service‑related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high‑quality support, contributing directly to the company's success.
Key Responsibilities
- Manage repair and work orders
- Organise returns and collections, handle proof of delivery and pricing queries
- Respond to incoming emails and phone calls professionally
- Maintain communication with internal and external customers
- Investigate and resolve invoice and billing disputes
- Support colleagues across multiple service processes and technical areas
- Mentor and assist in training junior team members
Required Qualifications & Experience
Essential:
- Minimum 5 years' experience in customer service
- Strong communication skills
- Proven ability to adapt to various customer needs and challenges
- Proficiency in Microsoft Excel, Outlook, and Word
- Solid experience working with ERP systems
Preferred:
- Additional education in a related field
- Understanding of service and maintenance workflows
- Knowledge of good documentation practices and retention policies
- Experience resolving customer complaints
Key Competencies
- Calm and composed
- Strong problem‑solving and decision‑making abilities
- Ability to prioritise and organise workload
- High level of customer focus
- Strong team collaborator
- Self‑motivated with a proactive, solution‑oriented mindset
Adecco Group UK & Ireland is an Equal Opportunities Employer.
