At a Glance
- Tasks: Welcome clients, manage records, and provide top-notch admin support.
- Company: Join a friendly team at a supportive company in Newbury.
- Benefits: Full training provided, career development, and a vibrant work environment.
- Other info: Inclusive workplace committed to supporting all candidates.
- Why this job: Kickstart your career in administration with no prior experience needed!
- Qualifications: Friendly, organised, and confident communicators are encouraged to apply.
Adecco are delighted to be supporting our client in recruiting for an Office Support Administrator to join their friendly team in Newbury. This is an excellent opportunity for someone looking to start or develop a career in administration. No previous office experience is required as full training will be provided. Previous customer service experience is beneficial, but we're primarily looking for someone who is friendly, confident, organised, and enjoys speaking with customers.
Key Responsibilities
- Welcome guests and clients with a friendly face
- Answer incoming calls and act as the first point of contact, resolving client queries professionally
- Maintaining and updating client records and databases - take ownership and ensure all missing data is up to date
- Own and manage the outbox
- Preparing and sending engagement letters
- Raising invoices and supporting credit control activities
- Assisting with HMRC authorisations and company administration tasks
- Managing client queries and providing administrative support
What We’re Looking For
- Friendly, professional, and confident communicator
- Comfortable speaking with customers on the phone daily
- Organised with good attention to detail
- Strong IT skills and willingness to learn
- Previous customer service experience is desirable but not essential
Details
- Fully office-based
- Full training provided
- Access to your own vehicle is essential due to the office location
Office Support Administrator - Training Provided in Newbury employer: Adecco
Adecco is an excellent employer that prioritises inclusivity and employee development, making it a fantastic place for those looking to start or advance their career in administration. With full training provided and a supportive work culture in Newbury, employees can thrive in a friendly environment while enjoying opportunities for personal growth and professional advancement. The company values strong communication and organisation skills, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Office Support Administrator - Training Provided in Newbury
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Adecco.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Adecco.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Adecco that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Adecco, make sure they see your passion for helping others!
We think you need these skills to ace Office Support Administrator - Training Provided in Newbury
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Adecco, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Adecco. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Adecco.
How to prepare for a job interview at Adecco
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Adecco that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Adecco and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
