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- Tasks: Build strong relationships with customers and guide them through onboarding.
- Company: Join a supportive team at Adecco, a leader in recruitment.
- Benefits: Inclusive workplace, career growth opportunities, and a focus on diversity.
- Why this job: Make a real difference by ensuring customer satisfaction and success.
- Qualifications: Experience in customer service or account management is essential.
- Other info: Office-based role in Newbury, Monday to Friday.
The predicted salary is between 28800 - 48000 £ per year.
Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury. The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Key duties and responsibilities:- Support and develop long-term relationships with customers and partners
- Act as the main point of contact for customers after the sale
- Guide customers through onboarding and into the start of their contract
- Provide training, demos and support to help customers use portals and tools effectively
- Monitor customer engagement and account activity to identify risks or opportunities
- Carry out regular check-ins to ensure customers remain satisfied
- Liaise with suppliers to support smooth service delivery
- Represent the customer voice internally and share feedback across the business
- Identify upsell, cross-sell and account growth opportunities
- Review customer success metrics such as usage, engagement and renewals
- Prepare reports and dashboards to track customer performance
- Maintain accurate customer and account data across systems
- Resolve customer complaints or concerns professionally and in a timely manner
- Experience in an Account Management or Customer Service role is essential
- Experience within a Customer Facing role is preferred
- Communication skills
- Proactive
- Monday-Friday
- Office based role in Newbury
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Success Manager in Newbury employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Success Manager role, and who knows? They might just have the inside scoop on openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they handle customer success. Be ready to share examples from your past experiences that showcase your skills in account management and customer service.
✨Tip Number 3
Show off your soft skills! As a Customer Success Manager, communication is key. During interviews, highlight your ability to build relationships and resolve issues. Use specific examples to demonstrate how you've kept customers happy in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly. So, go ahead and hit that apply button!
We think you need these skills to ace Customer Success Manager in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and customer service, and show us how you can support and develop long-term relationships with customers.
Showcase Your Communication Skills: Since communication is key in this role, let your personality shine through in your written application. Use clear and engaging language to demonstrate how you can effectively liaise with customers and represent their voice internally.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you’ve acted as a point of contact for customers or provided training and support. We want to see how your background aligns with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like engagement and renewals. Be ready to discuss how you've used these metrics in past roles to drive customer satisfaction and growth.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with customers and resolved issues. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Proactivity
Think of instances where you took the initiative to improve customer relationships or processes. Share these stories during the interview to highlight your proactive approach and problem-solving skills.
✨Research the Company and Its Customers
Familiarise yourself with the company’s products and services, as well as their customer base. This will help you tailor your responses and show that you're genuinely interested in helping their customers succeed.
