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- Tasks: Deliver exceptional customer service and support dealers in a dynamic environment.
- Company: Join a vibrant team focused on building relationships and driving business growth.
- Benefits: Competitive pay, Monday to Friday hours, and opportunities for professional development.
- Why this job: Make a real impact while helping partners succeed and enhancing your skills.
- Qualifications: 2+ years in customer service with strong communication and multitasking abilities.
- Other info: Exciting role with a positive team culture and room for career advancement.
The predicted salary is between 12 - 16 £ per hour.
Location: Newbury
Hours: Monday to Friday, 8:30 AM - 4:30 PM
Pay: £15-£16 per hour
Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth. This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You will be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success.
What You’ll Do:
- Deliver exceptional end-to-end customer service and manage dealer expectations.
- Handle inbound and outbound calls and emails to support dealers.
- Assist Business Development Managers with engagement and admin tasks.
- Upsell products and services to maximize revenue opportunities.
- Maintain accurate dealer data in CRM systems (HubSpot experience a plus).
- Train dealers on portal functionality and best practices.
- Support onboarding and system setup for new dealers.
- Monitor dealer activity and share insights to boost performance.
- Assist with campaigns, communications, and reporting.
What We’re Looking For:
- At least 2 years in customer service or client support roles.
- Experience in dealer or B2B support environment preferred.
- Familiarity with CRM systems and SAP processes.
- Strong communication skills and a proactive, customer-focused mindset.
- Ability to multitask and deliver training confidently.
- Positive attitude, team player, and adaptable to change.
Please call Adecco Newbury or email an updated copy of your CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Services Lead in Newbury employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Lead in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with what they’re looking for. Practise common interview questions and be ready to showcase your problem-solving abilities and customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Services Lead in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Executive role. Highlight your customer service experience and any relevant CRM knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can make a difference at StudySmarter. Share specific examples of how you've built relationships and solved problems in previous roles.
Show Off Your Communication Skills: Since this role is all about communication, ensure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your personality – we love a bit of character!
Apply Through Our Website: Once you’ve polished your CV and cover letter, head over to our website to submit your application. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled challenging situations or built strong relationships with clients. This will show that you’re not just talking the talk but have the experience to back it up.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems like HubSpot is a plus, take some time to understand how they work. If you’ve used similar systems before, be prepared to discuss your experience and how it can benefit the team. This shows you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
As a Client Services Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Show Your Team Spirit
This role requires a positive attitude and teamwork. Think of examples where you’ve worked collaboratively with others to achieve a goal. Highlighting your adaptability and willingness to support your colleagues will make you stand out as a great fit for their dynamic environment.
