At a Glance
- Tasks: Lead customer service requests and mentor team members for top-notch support.
- Company: Join a dynamic team in Newbury with a focus on customer satisfaction.
- Benefits: Earn £14.50 per hour with flexible hours and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative atmosphere.
- Why this job: Make an immediate impact while developing your leadership skills in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 13.5 - 16.5 £ per hour.
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 35.5 hours per week, Monday - Friday
Pay Rate: £14.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.
Key Responsibilities
- Manage repair and work orders
- Organise returns and collections, handle proof of delivery and pricing queries
- Respond to incoming emails and phone calls professionally
- Maintain communication with internal and external customers
- Investigate and resolve invoice and billing disputes
- Support colleagues across multiple service processes and technical areas
- Mentor and assist in training junior team members
Required Qualifications & Experience
Essential:
- Previous experience in customer service
- Strong communication skills
- Proven ability to adapt to various customer needs and challenges
- Proficiency in Microsoft Excel, Outlook, and Word
- Solid experience working with ERP systems
Preferred:
- Additional education in a related field
- Understanding of service and maintenance workflows
- Knowledge of good documentation practices and retention policies
- Experience resolving customer complaints
Key Competencies
- Calm and composed
- Strong problem-solving and decision-making abilities
- Ability to prioritise and organise workload
- High level of customer focus
- Strong team collaborator
- Self-motivated with a proactive, solution-oriented mindset
If you're looking for an opportunity where you can make an immediate impact in a lead-level role, we'd love to hear from you.
Customer Lead Specialist in Newbury employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
