At a Glance
- Tasks: Drive around North London, manage neighbourhoods, and support tenants with their needs.
- Company: Join a leading public sector housing client with a focus on community.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Must be a car driver with experience in customer service and neighbourhood management.
The predicted salary is between 36565 - 36565 £ per year.
A fantastic opportunity has emerged for a specialist car driving Neighbourhood Officer to join one of Adecco Public Sector's housing clients in a permanent post.
The salary is £36,565 per annum.
Once probation is passed, the post holder will be hybrid working (our client's office is in London, Zone 5) and expected to own a patch of approximately 450 units around the North London area (Barnet, Haringey and Enfield) which will include leasehold and general needs homes.
You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively.
Covering this geographical patch around North London by car, this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in:
- Providing a comprehensive customer focussed, proactive and high-quality neighbourhood management service across a defined neighbourhood of under 450 properties from the start to end of their tenancy.
- Ensuring that all tenant records on our client's HMS are up to date with the correct information and each contact with the tenant is recorded accordingly.
- Delivering a comprehensive voids and lettings service across their neighbourhood.
- Encouraging resident involvement with the tenants in your neighbourhood
- Being responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively.
- Leading on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, present a safe and secure environment for customers and visitors.
- Identifying and reporting any safeguarding issues in line with safeguarding policies
- Investigating all types of Anti-Social Behaviour cases to satisfactory conclusion.
Please note, being a car driver and owner is essential due to the wider geographical area across North London that needs to be covered on this patch.
Neighbourhood Officer: Car Driver (Perm: North London) employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer: Car Driver (Perm: North London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Neighbourhood Officer: Car Driver (Perm: North London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
