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- Tasks: Support daily operations, manage patient inquiries, and assist audiologists in a busy medical practice.
- Company: Join a reputable medical practice in West London with a focus on patient care.
- Benefits: Competitive salary, stable hours, and no bank holidays for a great work-life balance.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a willingness to learn about hearing aid technology.
- Other info: Opportunity for growth in a supportive and dynamic environment.
The predicted salary is between 30000 - 33000 £ per year.
Salary: 30-33k
Hours: 9:00-5:00
Shifts: Monday-Friday, no bank holidays
37.5h shift
Location: West London (fully on site)
Objective: The Practice Assistant will play a crucial role in supporting the smooth day-to-day operations of the business, ensuring efficient service to patients and contributing to the overall functioning of the practice as directed by the Practice Manager.
Working Relationships:
- Partners and Practice Manager
- Audiologists and ENT Consultants/Secretaries
- Patients
- Manufacturers and Suppliers
Key Responsibilities and Duties
Patient-Facing Responsibilities
- Act as the first point of contact for patients by answering all incoming phone calls.
- Provide high-quality customer service by handling daily patient inquiries and walk-in appointments.
- Check and respond to emails and online inquiries promptly.
- Manage patient appointments by scheduling, sending confirmations, and maintaining accurate patient records.
Administrative and Clerical Duties
- Handle scanning and emailing of ear impressions and other relevant documents.
- Keep accurate and up-to-date patient records in the system.
- Place and track orders for hearing aids and accessories.
- Take payments, raise invoices, and process refunds as needed.
- Manage incoming and outgoing mail, ensuring timely distribution and processing.
Stock and Inventory Management
- Restock clinic rooms and treatment areas with consumable supplies as needed.
- Conduct regular stock checks and ensure all admin paperwork, including hearing aid assessment packs, is fully stocked.
- Check in hearing aids, ear protection plugs, and other items, ensuring inventory accuracy.
Technical and Repairs
- Handle on-demand repairs for hearing aids (training will be provided).
- Return items for credit and repair as required.
Support for Audiologists
- Provide support to Audiologists by acting as a go-to resource for any practice needs.
- Assist in drafting and writing reports when necessary.
Reception Duties
- Provide reception cover, particularly over lunchtime, ensuring seamless patient experience and efficient clinic operation.
Skills and Qualities Required
- Strong interpersonal and communication skills for effective patient and team interaction.
- Ability to work independently and take initiative in a busy practice setting.
- Organised and detail-oriented, with an emphasis on maintaining accurate records and ensuring high-quality administrative support.
- Comfortable using various computer systems and tools for managing patient information and processing transactions.
- Willingness to learn technical aspects of hearing aid repairs and adapt to new tasks.
Medical Practice Assistant - DBS REQUIRED employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Practice Assistant - DBS REQUIRED
✨Tip Number 1
Get to know the practice! Research the medical practice you're applying to and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider info about the practice. They might share tips on what the hiring managers are looking for, which can give you an edge in your application.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient care and administrative duties. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about the role and want to be part of our community. Don't miss out!
We think you need these skills to ace Medical Practice Assistant - DBS REQUIRED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Practice Assistant role. Highlight relevant experience, especially in customer service and administrative tasks, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've handled patient inquiries or managed appointments in the past.
Show Off Your Skills: Don’t forget to showcase your strong interpersonal and communication skills. We want to see how you can contribute to our team and enhance the patient experience!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Practice Assistant. Familiarise yourself with patient-facing duties, administrative tasks, and how to support audiologists. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of patient interaction, be prepared to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your ability to provide high-quality service.
✨Be Organised and Detail-Oriented
The job requires keeping accurate patient records and managing appointments. During the interview, mention any experience you have with organisation and attention to detail. You could even bring a sample of your organisational methods or tools you’ve used in previous roles to illustrate your point.
✨Express Your Willingness to Learn
Since the role includes technical aspects like hearing aid repairs, it's important to convey your eagerness to learn new skills. Share any relevant experiences where you quickly adapted to new tasks or technologies, showing that you're ready to take on the challenges of the position.
