At a Glance
- Tasks: Manage customer accounts and process complex orders while ensuring top-notch service.
- Company: Join a dynamic team at a leading B2B customer services provider.
- Benefits: Enjoy a competitive salary, private medical insurance, and a gym allowance.
- Other info: Hybrid work after 3 months with great perks and career growth opportunities.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: 2+ years in customer service, ideally in FMCG or B2B, with strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Department: B2B Customer Services, UK Operations
Reporting To: Customer Services Team Leader / Team Manager
Location: Marlow (Office-based) – Hybrid after 3 months.
Hours: Monday - Friday - 9am-5pm
Role Overview: As a Order fulfilment/ B2B Customer Support, you will be responsible for managing customer accounts, processing complex orders, and working cross-functionally to ensure seamless operations and timely issue resolution. This role is ideal for someone who is passionate about delivering exceptional customer service, thrives on problem-solving, and is committed to driving service excellence.
Key Responsibilities:
- Serve as a primary point of contact for customer queries and support requests
- Keep customers informed throughout the order lifecycle, ensuring a high level of satisfaction and trust
- Collaborate with Sales, Supply Chain, and Finance teams to deliver seamless service
- Maintain accurate records of customer interactions, enquiries, and resolutions
- Manage customer accounts in line with internal SOPs and vendor compliance requirements
- Process complex customer orders using ERP systems and coordinate with logistics for timely fulfilment
- Manage and resolve customer claims, escalating where necessary
- Identify root causes of issues and partner with relevant teams to implement effective solutions
- Monitor service performance metrics and customer feedback
- Produce reports and contribute recommendations for continuous improvement
- Identify and support process improvement initiatives
- Undertake additional responsibilities as required by the Line Manager
Skills & Experience Required:
- Minimum of 2 years' experience in a customer service role, ideally within FMCG and B2B environments
- Experience with sales order processing (FOB knowledge advantageous)
- Strong passion for customer service and problem resolution
- Excellent communication skills with a collaborative, team-oriented approach
- High attention to detail and strong organisational ability
- Experience with Salesforce, SAP, and Microsoft Office (preferred)
- Proactive mindset with a willingness to learn and continuously improve
Benefits:
- Salary: £30,000 per annum
- Pension Contributions: 5% employer contribution with a 4% employee contribution
- Benefits Hub: Access to a wide range of employee benefits
- Private Medical & Dental Insurance: Single cover provided
- Holiday Allowance: 25 days annual leave plus bank holidays (pro-rated based on start date)
- Life Assurance: 4x annual salary
- Employee Discounts: Access to Friends & Family webshop
- Gym Allowance: Up to £300 per year (claim-based)
- Eye Care Support: Contributions towards eye tests for DSE use
- Employee Assistance Programme: 24/7 confidential helpline
- Onsite Perks: Free refreshments, weekly fruit baskets, wellbeing room, and free parking
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
B2B Order Fulfilment & Support Specialist (Hybrid) in Marlow employer: Adecco
The Adecco Group UK & Ireland is an exceptional employer, offering a dynamic work environment in Marlow that fosters collaboration and innovation. With a strong commitment to employee growth, we provide comprehensive benefits including private medical insurance, generous holiday allowance, and a supportive culture that prioritises wellbeing and continuous improvement. Join us to be part of a team that values your contributions and empowers you to deliver outstanding customer service in a hybrid working model after three months.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Order Fulfilment & Support Specialist (Hybrid) in Marlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a B2B Order Fulfilment & Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Make sure to highlight your problem-solving skills and passion for delivering exceptional service, as these are key for this position.
✨Tip Number 3
Show off your skills! If you have experience with ERP systems like Salesforce or SAP, be ready to discuss how you've used them to manage orders and improve customer satisfaction. Real-life examples will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace B2B Order Fulfilment & Support Specialist (Hybrid) in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of B2B Order Fulfilment & Support Specialist. Highlight your experience in customer service, especially in FMCG and B2B environments, and don’t forget to mention any relevant software skills like Salesforce or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and problem-solving. Share specific examples of how you've delivered exceptional service in the past and how you can bring that same energy to our team.
Show Off Your Communication Skills:Since this role involves a lot of collaboration, make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional documents, let us see how you can effectively engage with different teams and customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of order fulfilment and B2B customer support. Brush up on your knowledge of ERP systems like Salesforce and SAP, as well as any relevant processes in FMCG. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Problem-Solving Skills
Since this role involves managing complex orders and resolving customer issues, be ready to share specific examples from your past experiences. Think about times when you identified root causes of problems and how you collaborated with other teams to implement solutions. This will highlight your proactive mindset and commitment to service excellence.
✨Communicate Clearly
Excellent communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Use examples to demonstrate how you've kept customers informed throughout the order lifecycle and how you’ve maintained high levels of satisfaction. This will help the interviewer see your collaborative, team-oriented approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in order fulfilment, or how they measure service performance metrics. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
