At a Glance
- Tasks: Manage customer interactions and resolve queries in a fast-paced environment.
- Company: Join a dynamic team at a leading UK operations company.
- Benefits: Immediate start, full-time hours, and valuable experience in B2B customer service.
- Other info: Opportunity for growth in a supportive and collaborative workplace.
- Why this job: Kickstart your career with hands-on experience and develop your customer service skills.
- Qualifications: Previous B2B customer service experience and strong communication skills required.
Customer Service Agent (B2B) - Immediate Start
Location: Marlow
Contract: 3 Month Fixed Term Contract
Start Date: Immediate (Monday Start)
Hours: Full Time/ Office based
We're currently recruiting for a Customer Service Agent to join a busy UK Operations team on a 3-month fixed term contract, with an immediate start available (Monday). This is a fantastic opportunity for someone with strong B2B customer service experience to join a fast-paced and customer-focused environment.
Key Responsibilities:
- Managing customer interactions via phone, email, and internal systems
- Processing and managing customer orders in line with internal SOPs and compliance requirements
- Handling general and order-specific enquiries efficiently and professionally
- Providing accurate pricing and delivery information
- Investigating and resolving customer queries and complaints
- Logging all customer interactions and ensuring accurate record keeping
- Coordinating with internal teams including Sales, Planning, Logistics, and After Sales Support
- Organising workload to meet strict customer deadlines
- Supporting continuous improvement within the customer service function
- Carrying out ad-hoc duties as required
Skills & Experience Required:
- Previous experience within a B2B Customer Service role (essential)
- Strong working knowledge of CRM systems (SAP desirable)
- Excellent communication skills, both written and verbal
- Confident handling complaints and challenging customer situations
- Strong attention to detail with accurate data entry skills
- Highly organised with excellent time management
- Proactive, positive, and customer-focused approach
- Strong Microsoft Office skills
This role requires someone who can hit the ground running, thrives under pressure, and is committed to delivering a high level of customer service.
B2B Customer Service Agents -3 month FTC in Marlow employer: Adecco
Join our dynamic team in Marlow as a B2B Customer Service Agent, where you'll thrive in a fast-paced environment that values customer satisfaction and teamwork. We offer a supportive work culture with opportunities for professional growth, ensuring you can develop your skills while making a meaningful impact. With a focus on employee well-being and a commitment to excellence, we provide a rewarding experience for those looking to advance their careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Customer Service Agents -3 month FTC in Marlow
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to B2B customer service. Think about how we can highlight our experience with handling complaints and managing customer interactions effectively.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm and helps us understand if the role is the right fit for us. Plus, it gives us a chance to engage with the interviewer.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us on their radar. Remember, we want to stand out in a positive way!
We think you need these skills to ace B2B Customer Service Agents -3 month FTC in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your B2B customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention your passion for customer service.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging language will help us see your potential!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Adecco
✨Know Your B2B Customer Service Inside Out
Make sure you brush up on your B2B customer service experience. Be ready to share specific examples of how you've handled customer interactions, resolved complaints, and processed orders. This will show that you can hit the ground running!
✨Familiarise Yourself with CRM Systems
Since strong knowledge of CRM systems is essential, take some time to get comfortable with SAP or any similar platforms. If you have experience with these systems, be prepared to discuss how you've used them to improve customer service.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practise articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to role-play common customer scenarios to showcase your problem-solving skills.
✨Show Off Your Organisational Skills
This job requires someone who is highly organised and can manage their time effectively. Think of examples where you've successfully juggled multiple tasks or met tight deadlines, and be ready to share those during the interview.
