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- Tasks: Provide exceptional customer support and resolve inquiries efficiently.
- Company: Join a leading company in the Manufacturing & Production industry.
- Benefits: £30,000 salary, generous holiday allowance, and private medical insurance.
- Other info: Hybrid working available after onboarding; dynamic team environment.
- Why this job: Make a real impact in customer service and enhance your skills.
- Qualifications: 1 year of customer service experience and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Marlow
Contract Type: Fixed Term Contract (12 months)
Salary: £30,000
Are you ready to join a dynamic team and make a difference in customer support? Our client, a leader in the Manufacturing & Production industry, is seeking a dedicated and professional Aftersales Support Executive to join their UK Operations Team. This exciting role offers you the chance to provide exceptional support to customers across all brands. If you thrive in a fast-paced environment and are passionate about customer service, we want to hear from you!
Main Responsibilities:
- Deliver best-in-class customer support, ensuring first-time resolutions.
- Build and nurture professional relationships with Service Centre agents, dealers, and key stakeholders.
- Take ownership of all customer interactions, providing timely and effective solutions.
- Authorise product collections and coordinate repairs under guarantee.
- Identify cost-effective opportunities to enhance operational efficiency.
- Support departmental projects from concept to delivery with a flexible approach.
- Continuously improve your knowledge of new products and invest in your personal development.
- Be willing to travel across the UK as needed for RMA inspections and customer site visits.
- Undertake any ad hoc duties as required by your line manager.
Skills/Experience Required:
- A minimum of 1 year's experience in customer service or sales support roles, showcasing your ability to handle inquiries and resolve issues.
- Strong problem-solving skills and the ability to quickly identify customer issues.
- Excellent time management to handle multiple inquiries and tasks simultaneously.
- Exceptional verbal and written communication skills for effective interaction with customers and internal teams.
- Experience with CRM systems and proficiency in Microsoft Office.
- Strong data entry, typing, and analytical skills.
- Ability to develop professional relationships and work autonomously.
- A collaborative spirit, effective in team environments.
Why Join Us?
- 12-month Fixed Term Contract covering maternity leave.
- Salary: £30,000
- Hours - 9am-5pm
- Start Date: ASAP.
- Interview Process: Initial screening call followed by a one-stage interview in the office.
- Hybrid Working: Available after 3 months of successful onboarding.
Benefits Include:
- Pension Contributions: Employer 5% of basic salary, with a 4% employee contribution.
- Access to Benefits Hub: Enrol in various employee benefits.
- Private Medical & Dental Insurance: Employee single cover.
- Generous Holiday Allowance: 25 days holiday + bank holidays, pro-rated based on your start date.
- Life Assurance Benefits: 4 times your annual salary.
- Discounted Products: Access to our Friends and Family Webshop.
- Gym Allowance: Up to £300 annually on submission of a claim.
- Support for Eye Tests: Assistance for DSE use, on submission of claims.
- 24/7 Employee Assistance Helpline.
- Onsite Facilities: Free refreshments, weekly fruit baskets, wellbeing room, and free parking.
If you're excited about the opportunity to contribute to a company that values customer service and operational excellence, apply now! We can't wait to meet you and see how you can bring your enthusiasm and skills to our client's team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Aftersales Support Executive - 12 Month FTC in Marlow employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Support Executive - 12 Month FTC in Marlow
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about providing solutions, think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these during your interview.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or face-to-face, make sure you articulate your thoughts clearly. Remember, this role involves interacting with customers and internal teams, so being personable is key.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Support Executive - 12 Month FTC in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Support Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer support and why you’re excited about this opportunity. Let us know how your previous experiences have prepared you for this role.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've resolved issues or provided exceptional support. This role is all about delivering best-in-class customer support, so be ready to showcase your problem-solving abilities.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Understanding their brand and what they stand for will help you build rapport during the interview. Plus, it shows that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations. Prepare by thinking through various scenarios you might face as an Aftersales Support Executive. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Show Off Your Team Spirit
This role requires collaboration with various stakeholders, so be ready to discuss your experience working in teams. Share examples of how you've built professional relationships and contributed to team success, as this will highlight your collaborative spirit.