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- Tasks: Lead a responsive repairs service, ensuring high-quality and timely repairs for residents.
- Company: Dynamic housing organisation focused on customer satisfaction and community impact.
- Benefits: Competitive salary, hybrid working, and the chance to make a real difference.
- Other info: Opportunity to lead a motivated team and drive service improvements.
- Why this job: Play a key role in improving residents' homes and enhancing their satisfaction.
- Qualifications: Experience in managing repairs services and strong knowledge of health & safety regulations.
The predicted salary is between 40000 - 50000 £ per year.
Location: Greater Manchester (hybrid / on-site across housing stock)
Salary: Competitive, dependent on experience
Contract: 3 months
About the Role
We're looking for an experienced Responsive Repairs Manager to lead the delivery of a high-quality, customer-focused repairs service across a diverse housing portfolio. You'll be responsible for ensuring responsive and emergency repairs are completed safely, efficiently and right first time, while meeting service standards, budgets and regulatory requirements. This is a key leadership role with real impact on residents' homes and satisfaction.
Key Responsibilities
- Lead and manage the day-to-day delivery of a responsive and emergency repairs service
- Ensure repairs are completed within agreed timescales, budgets and KPIs
- Champion a customer-first approach, driving high levels of resident satisfaction
- Act as an escalation point for complex repairs, complaints and service failures
- Ensure full compliance with health & safety legislation and housing standards
- Manage and monitor contractor performance to ensure quality, safety and value for money
- Control budgets and identify opportunities for efficiencies and service improvement
- Lead, motivate and develop a team of supervisors, operatives and support staff
- Use performance data to drive continuous improvement and service transformation
What We're Looking For
Essential:
- Proven experience managing a responsive repairs service, ideally within social housing or a similar environment
- Strong knowledge of building maintenance, housing repairs and contractor management
- Excellent understanding of UK health & safety legislation
- Experience managing budgets and delivering value for money
- Confident people manager with the ability to lead and develop high-performing teams
- Strong communication, organisation and problem-solving skills
Repairs Manager (Interim) in Manchester employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager (Interim) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of health & safety legislation and building maintenance. We want you to be able to showcase your expertise confidently, so practice answering common interview questions related to repairs management.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share examples of how you've motivated teams and improved service delivery. This will show them you’re the right fit for leading their repairs service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Repairs Manager (Interim) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing responsive repairs services. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've led teams and improved service delivery in previous roles. Let us see your passion for customer satisfaction!
Showcase Your Leadership Skills: Since this role is all about leading a team, don’t forget to mention your people management experience. We want to know how you motivate and develop your team to achieve high performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and housing repairs. Familiarise yourself with the latest UK health and safety legislation, as well as any relevant regulations. This will show that you're not just a people manager but also someone who understands the technical side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts. Being able to demonstrate your leadership style and how it aligns with a customer-first approach will be key.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling complex repairs or service failures. Practice articulating your thought process and decision-making skills. This will help you convey your problem-solving abilities effectively during the interview.
✨Highlight Your Budget Management Experience
Since managing budgets is crucial for this role, come prepared with examples of how you've controlled costs and identified efficiencies in previous positions. Discuss any tools or methods you used to track performance data and drive improvements, as this will resonate well with the interviewers.