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- Tasks: Coordinate service requests and manage communications to support clients effectively.
- Company: Established organisation dedicated to high-quality customer care.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real difference by helping individuals thrive in their workplace.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 28000 - 28000 £ per year.
Location: Salford
Salary: £28,000-£28,000
Job Type: Permanent, Full‑Time
Overview
We are supporting a well‑established organisation that provides workplace support services to individuals requiring adjustments in their roles. They are committed to delivering high‑quality customer care and ensuring clients receive the right support throughout their journey. They are looking for a highly organised and empathetic Administrator to coordinate service requests, manage communications, and ensure smooth scheduling of onsite and remote support sessions. This role is ideal for someone who is proactive, detail‑focused, and passionate about helping individuals access the tools and adjustments they need to thrive at work.
Key Responsibilities
- Communication & Enquiry Handling
- Respond promptly and professionally to incoming email enquiries.
- Manage both incoming and outgoing telephone calls, providing clear updates and guidance to clients.
- Follow up on outstanding tasks, documentation, or service actions.
- Service Request & Case Management
- Process workplace adjustment service requests, including both government-supported and privately funded cases.
- Support clients throughout their journey, ensuring they feel informed and looked after.
- Prepare and send standardised quotations.
- Scheduling & Coordination
- Organise onsite services such as deliveries, training, or coaching sessions.
- Coordinate remote services including virtual coaching, online training, and external support arrangements.
- Liaise closely with internal departments such as logistics, procurement, training, coaching, and administrative teams.
- Payment & Documentation
- Arrange and process customer payments through various channels (telephone, payment links, purchase orders).
Client Customer Service Administrator in Manchester employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Customer Service Administrator in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. We can help you with common questions and how to showcase your skills effectively.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let them know why you care about helping individuals thrive at work. Your enthusiasm can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for proactive and detail-focused individuals like you!
We think you need these skills to ace Client Customer Service Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Customer Service Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, it's essential to demonstrate your ability to handle enquiries professionally. Use clear and concise language in your application to show us you can communicate effectively, just like you would with our clients.
Highlight Your Organisational Skills: Being organised is key for this position. In your application, share examples of how you've successfully managed multiple tasks or projects. We love to see how you keep everything running smoothly, especially when coordinating services for clients.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates about your application. Let’s get started on this journey together!
How to prepare for a job interview at Adecco
✨Know the Company Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Customer Service Administrator, strong communication is key. Prepare examples of how you've handled enquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to manage client interactions professionally.
✨Be Proactive and Detail-Focused
Highlight your organisational skills by discussing how you manage multiple tasks and prioritise effectively. Think of specific instances where your attention to detail made a difference in your previous roles. This will resonate well with the requirements of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can fit into their environment and contribute positively.