At a Glance
- Tasks: Support the sales team, manage customer orders, and ensure smooth operations.
- Company: Join a dynamic team in a fast-paced environment in Macclesfield.
- Benefits: Starting salary of £28,000, rising to £30,000 after probation, plus great office perks.
- Other info: Great opportunity for career growth and development in a supportive workplace.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Strong IT skills, especially in Excel, and excellent communication abilities.
Full time office based
£28,000 per annum rising to £30,000 after probation
Monday to Friday 9am - 5pm
Macclesfield SK10
The Sales Administrator plays a key role in supporting the sales team by managing customer orders, maintaining strong client relationships, and ensuring smooth coordination between internal departments and retail customers. This role is essential to delivering excellent service and ensuring timely and accurate order fulfilment within a fast-paced environment.
Key Responsibilities- Sales Support
- Provide administrative support to the sales team to ensure efficient operation
- Process customer orders accurately and in a timely manner
- Prepare quotes, pricing information, and sales documentation
- Maintain and update customer accounts and CRM systems
- Customer Service
- Act as a primary point of contact for key customers
- Respond quickly to enquiries regarding products, pricing, and order status
- Build and maintain strong relationships with customers
- Resolve customer queries and escalate issues where necessary
- Order & Logistics Coordination
- Liaise with production, warehouse, and logistics teams to ensure orders are delivered on time
- Monitor order progress and update customers regularly
- Manage stock availability and communicate any delays or changes
- Administration & Reporting
- Maintain accurate records of sales activity and customer interactions
- Assist with sales reporting, forecasts, and analysis
- Support with invoicing and liaise with finance where required; high level IT skills including Excel are required
- General Office Duties
- Handle incoming calls and emails professionally
- Support wider administrative tasks as needed
- Ensure all documentation is organised and up to date
Sales and Customer Service Administrator in Macclesfield employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and collaboration. Our Macclesfield office provides a dynamic environment where employees can thrive, with opportunities for professional growth and development, competitive salaries, and a commitment to work-life balance. Join us to be part of a team that prioritises employee well-being and fosters strong relationships with both clients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Administrator in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Customer Service Administrator in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
