Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle emergency and non-emergency calls, providing calm support and logging calls accurately.
- Company: Join a supportive council lifeline and repairs service in Loughborough.
- Benefits: Competitive pay rates, flexible shifts, and onsite parking available.
- Why this job: Make a real difference by helping people in need while gaining valuable experience.
- Qualifications: Must hold PNC8 clearance and have call centre or emergency handling experience.
- Other info: Enjoy a dynamic role with rotating shifts and the chance to work independently.
The predicted salary is between 13 - 20 £ per hour.
Location: Loughborough
Contract: Temporary (3-4 months)
Start: March
Pay and Shift
- Pay Rates:
- £13.90 per hour
- £17.37 per hour (8:00pm-6:00am and Saturday)
- £20.85 per hour (Sunday)
Shift Pattern (4 days on / 4 days off):
- Day 1: Night 10:30pm - 6:30am
- Day 2: Evening 5:30pm - 10:30pm
- Day 3: Afternoon 12:00pm - 5:30pm
- Day 4: Morning 6:30am - 12:30pm
Onsite, lone working - parking available
The Role
Handle emergency and non-emergency calls for a council lifeline and repairs service. Provide calm, professional support, log calls accurately, and follow procedures while working independently.
Essential Requirements
- Must already hold PNC8 clearance and provide proof (employer confirmation or official vetting documentation)
- Call centre or emergency call handling experience
- Comfortable working rotating shifts including nights, evenings, mornings, and weekends
- Confident working alone
Please click to apply and a member of the team will be in touch.
Emergency Call Handler (PNC8 Required) in Loughborough employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler (PNC8 Required) in Loughborough
✨Tip Number 1
Make sure you know your stuff! Brush up on emergency call handling techniques and be ready to showcase your experience. We want to see how you can stay calm under pressure, so think of examples from your past roles.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with a friend or family member. This will help you get comfortable talking about your skills and experiences, especially those that relate to working alone and handling calls.
✨Tip Number 3
Don’t forget to highlight your PNC8 clearance! It’s a must-have for this role, so make sure you have the documentation ready to show. We want to know you’re all set to hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Emergency Call Handler (PNC8 Required) in Loughborough
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous call handling or emergency response experience in your application. We want to see how you've managed similar situations before, so don’t hold back!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially since you'll be logging calls accurately in the role.
Proof of PNC8 Clearance: Don’t forget to include proof of your PNC8 clearance! This is a must-have for us, so make it easy for the team by attaching the necessary documentation right away.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to get your details and start the conversation about your potential role with us!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Emergency Call Handler. Familiarise yourself with the types of calls you might handle and the procedures you'll need to follow. This will help you demonstrate your knowledge and show that you're ready for the role.
✨Showcase Your Experience
Since call centre or emergency call handling experience is essential, be prepared to discuss your previous roles in detail. Highlight specific situations where you successfully managed calls, especially under pressure. Use examples that showcase your calmness and professionalism.
✨Prepare for Shift Work Questions
Given the rotating shift pattern, expect questions about your availability and comfort with working nights, weekends, and alone. Be honest about your flexibility and share any relevant experiences that demonstrate your ability to adapt to different shifts.
✨Bring Proof of PNC8 Clearance
As PNC8 clearance is a must-have, ensure you have the necessary documentation ready to present during the interview. This shows that you are organised and serious about the position, which can leave a positive impression on the interviewer.
