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- Tasks: Triage customer complaints and inquiries, ensuring efficient processing and resolution.
- Company: Join a supportive team dedicated to improving customer experience.
- Benefits: Earn £17.54 per hour with potential for extension and inclusive work culture.
- Why this job: Make a real difference in customer satisfaction while developing valuable skills.
- Qualifications: Experience in managing inquiries and maintaining structured records is essential.
- Other info: Inclusive recruitment process; we welcome applicants from all backgrounds.
The predicted salary is between 14 - 21 £ per hour.
Location: Havering
Hours: 9am-5:30pm M-F
Salary: £17.54 hour
Term: Temporary until 24/03 with the possibility of extension
Are you looking for an exciting opportunity to make a real difference in improving customer experience? Our client is seeking a highly motivated and detail-oriented Triage and Research Officer to join their team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.
Responsibilities:
- Receive and triage written and verbal service complaints and inquiries.
- Conduct thorough and timely reviews of incoming material.
- Risk assess complaints and requests for information to prioritise urgent cases.
- Utilise statutory provisions to gather relevant information for complaints processing.
- Assist individuals making inquiries, providing guidance and referrals where needed.
- Proactively seek resolution of requests at the first point of contact.
- Create and maintain accurate complaint and enquiry records.
Requirements:
- Experience in maintaining records in a structured and systematic manner.
- Proven experience in managing customer inquiries in a complex organisation.
- Strong ability to effectively work with diverse stakeholders and levels within an organisation.
- Knowledge of legislation and statutory requirements related to complaint resolution and request for information.
- Familiarity with Freedom of Information Act, Data Protection Act, Environmental Information Regulations, and Re-Use of Public Sector Information.
If you are passionate about resolving complaints and ensuring a positive customer experience, our client wants to hear from you! Apply now to join their dedicated team as a Triage and Research Officer. Don't miss out on this fantastic opportunity.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Triage and Research Officer in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Research Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Triage and Research Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions related to customer complaints and information requests. Practise your responses so you can showcase your experience and knowledge of relevant legislation like the Freedom of Information Act.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, and tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Triage and Research Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Triage and Research Officer role. Highlight your experience with customer inquiries and complaint resolution, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention your ability to manage records systematically and your knowledge of relevant legislation. We want to see how your skills align with the responsibilities outlined in the job description.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at Adecco
✨Know Your Legislation
Familiarise yourself with the Freedom of Information Act, Data Protection Act, and other relevant legislation. Being able to discuss these laws confidently will show that you understand the framework within which you'll be working.
✨Demonstrate Your Triage Skills
Prepare examples of how you've effectively triaged complaints or inquiries in the past. Highlight your ability to assess urgency and prioritise cases, as this is a key part of the role.
✨Showcase Your Customer Service Experience
Be ready to share specific instances where you've successfully resolved customer complaints. Emphasise your approach to providing guidance and referrals, as well as your commitment to improving customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges they face. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
