At a Glance
- Tasks: Provide friendly IT support and resolve tech queries for students and staff.
- Company: Join a dynamic higher education institution with a focus on innovation.
- Benefits: Competitive day rate, hybrid work model, and opportunities for skill development.
- Other info: Great chance to gain experience in a supportive team while enhancing your IT skills.
- Why this job: Make a difference by helping others navigate their tech challenges in a vibrant environment.
- Qualifications: Customer service skills and a passion for technology are essential.
The predicted salary is between 24000 - 30000 € per year.
We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team.
Key Responsibilities
- Provide friendly, professional, and customer-focused front-of-house IT support
- Assist users with device connectivity, printing, software access, and general IT enquiries
- Monitor, prioritise, and resolve support tickets within agreed service levels
- Deploy and support hardware and equipment in line with institutional standards
- Apply ITIL-aligned service management processes
- Investigate and escalate incidents, documenting key actions and outcomes
- Support user testing, pilot rollouts, and feedback gathering for new services
- Supervise and support junior team members during operational hours
- Maintain accurate documentation and update the internal knowledge base
- Deliver basic training and user guidance on supported systems and software
- Support university events such as exams, enrolment, and registration
- Ensure compliance with IT and Health & Safety policies, including risk assessments
- Participate in process improvement initiatives and service reviews
ServiceDesk Analyst - Uxbridge in London employer: Adecco
As a ServiceDesk Analyst in Uxbridge, you will join a dynamic team within a higher education environment that values collaboration and professional growth. Our commitment to providing high-quality IT support is matched by our supportive work culture, which encourages continuous learning and development. With flexible hybrid working arrangements and opportunities to engage in meaningful projects, we offer an enriching experience for those looking to make a positive impact in the academic community.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceDesk Analyst - Uxbridge in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a ServiceDesk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We want you to shine when discussing how you’d handle user queries or technical issues, especially in a higher education environment.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've provided friendly and professional support in the past. Remember, it's all about making users feel valued and supported.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace ServiceDesk Analyst - Uxbridge in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch IT support and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing proactive problem-solvers who can think on their feet and provide excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around common issues like device connectivity and software access. Familiarise yourself with ITIL processes as well, since they’re key to the role.
✨Show Off Your Customer Service Skills
This role is all about providing top-notch support, so be ready to share examples of how you've helped users in the past. Highlight your proactive approach to problem-solving and your ability to stay calm under pressure.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling support tickets and working collaboratively with a team.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for support, or how they measure success in the role. It shows you're genuinely interested!
