At a Glance
- Tasks: Lead a dynamic service design team to enhance customer experiences and drive collaboration.
- Company: Join a vibrant company focused on customer-centric design in a multi-product environment.
- Benefits: Competitive day rates, hybrid working, and opportunities for professional growth.
- Other info: Inclusive recruitment process with support for candidates of all backgrounds.
- Why this job: Make a real impact by transforming service design processes and advocating for customers.
- Qualifications: Strong leadership in service design and expertise in customer journey mapping.
Are you a passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across the board!
What You'll Do:
- Leadership & Delivery: Lead a dedicated service design team (4-8 members) and assist the Service Lead in daily operations. Align multiple product teams currently working in silos to foster collaboration.
- Service Design Implementation: Develop and refine end-to-end customer journeys. Guide teams to create product-specific journeys that reflect a unified service vision.
- Customer Insight & Strategy: Translate customer insights into actionable delivery requirements. Balance customer desirability, technical feasibility, and business viability to prioritise needs effectively.
- Stakeholder Engagement: Collaborate closely with product teams, workstream teams, senior leadership, and external stakeholders. Facilitate workshops to drive cross-team collaboration.
- Embedding & Capability Building: Integrate the customer voice into governance and decision-making frameworks. Coach teams in service design practices and lead workshops.
- Monitoring & Continuous Improvement: Establish frameworks for ongoing evaluation and iteration beyond the initial contract.
Key Skills & Experience:
- Strong service design leadership experience, ideally at a Lead level.
- Proven ability to implement service design in complex environments.
- Expertise in customer journey mapping and translating insights into delivery requirements.
- Excellent stakeholder management and influencing skills.
- Strong facilitation and workshop design capabilities.
- Experience in fast-paced and ambiguous environments.
Ideal Candidate Profile:
- Deeply passionate about customer advocacy.
- A master at cutting through complexity to create clarity.
- Experienced in embedding service design in large programmes.
- Comfortable operating at both strategic and hands-on delivery levels.
- Previous local authority or government industry exposure.
If you are ready to embrace this exciting challenge and make a real difference, we would love to hear from you! Apply now to join our vibrant team and help shape exceptional customer experiences!
Let's create value together!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Designer in London employer: Adecco
Join a forward-thinking organisation that values innovation and collaboration, where your expertise as a Lead Service Designer will be instrumental in shaping exceptional customer experiences. With a hybrid working model and opportunities for professional growth, you'll thrive in a supportive environment that champions inclusivity and continuous improvement. Located in vibrant cities like London, Bristol, or Warwick, this role offers the chance to lead a talented team while making a meaningful impact across multiple products.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in London
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Adecco is looking for a Service Designer, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Adecco, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Adecco know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Adecco
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Adecco, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Adecco, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Adecco will appreciate someone who can hit the ground running and be a quick study.
