At a Glance
- Tasks: Lead service design for a major transformation programme in financial services.
- Company: Join a leading financial services organisation aiming to become a Tier 1 bank.
- Benefits: Highly competitive rate, hybrid working, and inclusive culture.
- Other info: Opportunity to work with diverse teams and drive impactful change.
- Why this job: Shape the future of banking while ensuring compliance and resilience.
- Qualifications: Experience in service design within regulated environments and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 € per year.
We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme within a leading financial services organisation. This role will play a key part in supporting the organisation's strategic ambition to become a Tier 1 bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB).
The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards.
- Proven experience within Service Design & Transition in a regulated financial services environment.
- Strong understanding of ITIL v4 service management frameworks.
- Experience supporting large-scale transformation programmes within banking or financial services.
- Strong stakeholder management and communication skills.
Service Design & Transition
- Lead the full service design and introduction lifecycle for ECB programme deliverables.
- Develop and implement Service Design Packages (SDPs) for new and changed services.
- Ensure services are designed for resilience, scalability, and operational supportability.
- Ensure all service components including SLAs, OLAs, support models, monitoring, and runbooks are in place prior to go-live.
Programme Support
- Act as the service readiness lead for regulatory deliverables.
- Support the implementation of operational resilience and service continuity capabilities.
- Ensure traceability of service design decisions against ECB regulatory requirements and internal audit standards.
Service Management Process Development
- Support the implementation and maturity of Service Design and Introduction processes across EMEA.
- Develop governance standards, templates, and workflows for service onboarding and transition.
- Contribute to training and awareness sessions across delivery and operational teams.
Stakeholder Management
- Engage with stakeholders across Technology, Risk, Compliance, and Business teams.
- Facilitate service readiness reviews and go/no-go decisions.
- Ensure operational teams are fully equipped to support new services.
- Drive improvements to service introduction processes and tooling.
- Support implementation of monitoring, alerting, and reporting aligned to ECB expectations.
ITIL v4 Certification. Project Management certification. Experience with Visio and SharePoint. Background in enterprise architecture or solution design. Experience working with Japanese or Asian financial institutions would be advantageous.
Let's shape the future of system support together!
Service Design Team Lead in London employer: Adecco
As a leading financial services organisation, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. With a strong focus on professional development and growth opportunities, particularly within the context of our ambitious transformation programme, we offer a highly competitive rate and a hybrid working model that promotes work-life balance. Join us in London to be part of a team that is shaping the future of banking in EMEA while ensuring compliance and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Tailor your responses to highlight how your experience aligns with their goals, especially around service design and transition. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience with ITIL v4 and large-scale transformations clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Service Design Team Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Design Team Lead role. Highlight your experience in service design and transition, especially within regulated financial services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in service design and how they relate to the ECB programme.
Showcase Your Stakeholder Management Skills:Since stakeholder management is key for this role, make sure to highlight your communication skills and experiences working with various teams. We love seeing how you’ve engaged with stakeholders in previous projects!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Adecco
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design and transition, especially within a regulated financial services environment. Be ready to discuss specific examples from your past experiences that demonstrate your understanding of ITIL v4 frameworks and how you've successfully led service design lifecycles.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience engaging with various stakeholders across different teams. Think of instances where you facilitated service readiness reviews or made go/no-go decisions. Highlight how your communication skills helped bridge gaps between technical and non-technical teams.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles, particularly in large-scale transformation programmes. Share how you approached these challenges, the solutions you implemented, and the outcomes. This will show your potential employer that you can handle the complexities of the role.
✨Prepare Questions That Show Your Interest
Have a few thoughtful questions prepared that reflect your interest in the role and the organisation's strategic ambitions. Ask about their current service design processes or how they measure success in service transitions. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
