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- Tasks: Lead service design and transition for a major banking transformation programme.
- Company: Join a leading financial services organisation aiming to become a Tier 1 bank in EMEA.
- Benefits: Highly competitive rate, hybrid working, and opportunities for professional growth.
- Other info: Inclusive environment with a focus on diversity and continuous improvement.
- Why this job: Make a real impact on the future of banking and regulatory compliance.
- Qualifications: Experience in service design within regulated financial services and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme within a leading financial services organisation. This role will play a key part in supporting the organisation's strategic ambition to become a Tier 1 bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB).
The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards.
Required Experience & Skills
- Proven experience within Service Design & Transition in a regulated financial services environment.
- Strong understanding of ITIL v4 service management frameworks.
- Experience supporting large-scale transformation programmes within banking or financial services.
- Strong stakeholder management and communication skills.
- Excellent documentation and process mapping capabilities.
Key Responsibilities
- Service Design & Transition
- Lead the full service design and introduction lifecycle for ECB programme deliverables.
- Develop and implement Service Design Packages (SDPs) for new and changed services.
- Ensure services are designed for resilience, scalability, and operational supportability.
- Ensure all service components including SLAs, OLAs, support models, monitoring, and runbooks are in place prior to go-live.
- Programme Support
- Act as the service readiness lead for regulatory deliverables.
- Support the implementation of operational resilience and service continuity capabilities.
- Ensure traceability of service design decisions against ECB regulatory requirements and internal audit standards.
- Service Management Process Development
- Support the implementation and maturity of Service Design and Introduction processes across EMEA.
- Develop governance standards, templates, and workflows for service onboarding and transition.
- Contribute to training and awareness sessions across delivery and operational teams.
- Stakeholder Management
- Engage with stakeholders across Technology, Risk, Compliance, and Business teams.
- Facilitate service readiness reviews and go/no-go decisions.
- Provide regular updates into governance and steering forums.
- Operational Readiness & Continuous Improvement
- Ensure operational teams are fully equipped to support new services.
- Drive improvements to service introduction processes and tooling.
- Support implementation of monitoring, alerting, and reporting aligned to ECB expectations.
Preferred Qualifications
- ITIL v4 Certification.
- Project Management certification.
- Experience with Visio and SharePoint.
- Background in enterprise architecture or solution design.
- Experience working with Japanese or Asian financial institutions would be advantageous.
How to Apply: Please submit your CV along with a brief cover letter outlining your relevant experience and passion for this role.
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Service Design and Transition Lead ( ECB programme) in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Lead ( ECB programme) in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of hearing about opportunities that might not even be advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've led service design projects or improved processes. We want to see your passion and expertise shine through!
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to align with their values and goals. Research the organisation and mention how your experience can help them achieve their ambitions, especially in the context of the ECB programme.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Design and Transition Lead ( ECB programme) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Lead role. Highlight your experience in service design and transformation, especially in regulated financial services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the role and how your background makes you a perfect fit. Don’t forget to mention any relevant projects or experiences that showcase your expertise in service design and stakeholder management.
Showcase Your ITIL Knowledge: Since we’re looking for someone with a strong understanding of ITIL v4, make sure to highlight any certifications or practical experience you have. We love seeing how you've applied these frameworks in real-world scenarios!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design and transition, especially within a regulated financial services environment. Be ready to discuss specific examples from your past experiences that demonstrate your understanding of ITIL v4 frameworks and how you've successfully led service design lifecycles.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience engaging with various stakeholders across different teams. Think of instances where you facilitated service readiness reviews or made go/no-go decisions. Highlight your communication skills and how you keep everyone in the loop during transformation programmes.
✨Be Ready for Regulatory Discussions
Since this role involves working closely with ECB regulatory requirements, be prepared to discuss how you've ensured compliance in previous roles. Familiarise yourself with the key regulations and be ready to explain how you’ve implemented operational resilience and service continuity capabilities.
✨Demonstrate Continuous Improvement Mindset
Think about how you've driven improvements in service introduction processes in the past. Be ready to share specific examples of how you've contributed to the maturity of service design processes and any tools you've used to enhance operational readiness. This will show your proactive approach to continuous improvement.