At a Glance
- Tasks: Manage Section 20 consultations and ensure compliance with major works processes.
- Company: Join a leading public sector housing client in North London.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced role with potential for evening meetings and tribunal attendance.
- Why this job: Make a real difference in housing while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office.
As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales.
You will:
- Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures
- Provide advice and guidance to colleagues and residents on major works consultation, billing and leaseholder obligations
- Liaise with leaseholders, resident groups and stakeholders to support understanding and maximise income recovery for major works
- Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required
- Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards
- Monitor performance against targets and contribute to service improvements and process development
- Investigate enquiries, complaints and Member/MP correspondence, providing clear and timely responses
You will take responsibility for managing your workload independently, making informed decisions on complex cases and ensuring all statutory and corporate deadlines are met.
About You
We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment. You will:
- Have experience working in a customer-facing role, providing advice and information to residents or stakeholders
- Demonstrate strong organisational and administrative skills, with excellent attention to detail
- Be able to manage competing priorities and deliver work to strict deadlines
- Have the ability to review and interpret information and apply policy in a practical and consistent way
- Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally
- Show initiative and take ownership of your caseload, working both independently and collaboratively
- A working knowledge of leasehold legislation, service charges and major works consultation processes is desirable but not essential
You must have:
- Good standard of literacy and numeracy with strong attention to detail
- Experience of office administration systems, case management and record keeping
- Ability to work effectively in a busy, customer-focused environment with changing priorities
- Experience of responding to enquiries from the public and providing clear, accurate advice
Additional Information
The role reports to the Home Ownership Manager and has no direct line management responsibility. The role may require attendance at evening meetings, tribunal hearings or other company locations. You will be expected to support continuous improvement and contribute to service development within the team.
Section 20 Consultation Officer- Home Ownership (Temp: London) employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Section 20 Consultation Officer- Home Ownership (Temp: London)
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Adecco, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Adecco and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Section 20 Consultation Officer- Home Ownership (Temp: London)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Adecco and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Adecco
✨Get to Know Public Sector Values
Before your interview with Adecco, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Adecco.
