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- Tasks: Lead resident engagement and consultation to shape housing services in Croydon.
- Company: Join the vibrant team at Croydon Council, a forward-thinking local authority.
- Benefits: Enjoy up to 30 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in residents' lives while championing diversity and inclusion.
- Qualifications: Experience in resident involvement strategies and strong communication skills required.
- Other info: Dynamic role with a focus on community impact and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Adecco Public Sector is proud to be working with Croydon Council as they seek to recruit a number of permanent roles into their Housing Directorate. Join the dynamic and forward‑thinking team at the London Borough of Croydon, known for its rich history and vibrant cultural scene. As part of our ongoing transformation driven by the Mayor's Business Plan, we are committed to creating a place of opportunity, improving financial sustainability, and enhancing the quality of life for our residents.
Croydon Council has made major strides in transforming its housing services, investing over £30 million in home upgrades, launching a new repairs contact centre, and completing stock condition surveys on 86% of homes. With a £166 million regeneration of Regina Road underway and a strong focus on safety, customer care, and resident‑led change, Croydon is committed to delivering high‑quality homes and services as part of its Future Croydon programme.
As Resident Involvement Manager, you will lead the delivery of resident engagement and consultation across Croydon’s housing services. You will develop and implement a comprehensive Resident Engagement Strategy, ensuring resident voices shape service delivery and improvement. This role involves building governance structures for resident involvement, expanding participation opportunities, and embedding co‑regulation and co‑production principles. You will manage a dedicated team, work collaboratively with internal and external stakeholders, and champion diversity and inclusion in all engagement activities.
What You’ll Need to Succeed
- Proven experience in developing and delivering resident involvement strategies.
- Strong background in social housing and understanding of regulatory frameworks.
- Ability to lead and manage a team, driving high performance and customer‑centric outcomes.
- Excellent communication and stakeholder engagement skills.
- Experience using data and insight to inform service improvements.
Qualifications
- Educated to degree level or equivalent experience.
- Evidence of continuing professional and leadership development.
- Knowledge of resident engagement best practices and digital communication tools.
What You’ll Get in Return
- Up to 30 days annual leave.
- Flexible working arrangements.
- Professional development opportunities.
- Access to health and wellness initiatives.
- Membership in the Local Government Pension Scheme (LGPS).
How to Apply
Contact Sam Duggan or apply online with your CV and covering letter. Closing date: 11th January 2026 – Interviews: 19th and 26th January 2026. Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We are happy to consider flexible working arrangements and guarantee interviews for disabled applicants who meet the minimum criteria.
Resident Involvement Manager in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Involvement Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even reach out to current employees at Croydon Council on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for resident involvement! When you get the chance to chat with interviewers, share your ideas on how to enhance resident engagement. They want to see that you’re not just ticking boxes but genuinely care about making a difference.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the role of Resident Involvement Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Croydon Council team. Let’s make it happen!
We think you need these skills to ace Resident Involvement Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Resident Involvement Manager role. Highlight your experience in developing resident involvement strategies and any relevant achievements that align with Croydon Council's goals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about resident engagement and how your skills can contribute to Croydon's transformation. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, make sure to demonstrate your excellent communication skills in both your CV and cover letter. Use clear language and provide examples of how you've successfully engaged with diverse groups.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you’re well-versed in Croydon Council’s recent initiatives and the specifics of the Resident Engagement Strategy. Familiarise yourself with their housing services and how they’ve transformed recently. This shows you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in developing resident involvement strategies. Use specific examples that highlight your ability to lead teams and engage stakeholders effectively. This will demonstrate your capability to drive high performance in the role.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to answer questions about how you would handle stakeholder engagement and ensure resident voices are heard in service delivery.
✨Emphasise Diversity and Inclusion
Croydon Council values diversity and inclusion, so be prepared to discuss how you would champion these principles in your engagement activities. Share any relevant experiences where you’ve successfully promoted inclusivity in past roles.
