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For Companies At a Glance
- Tasks: Lead a team of customer service advisors to deliver exceptional service.
- Company: Join a supportive and inclusive organisation focused on career growth.
- Benefits: Competitive pay, flexible hours, and opportunities for professional development.
- Why this job: Make a real impact by guiding a dedicated team in a dynamic environment.
- Qualifications: Experience in team leadership and strong communication skills required.
- Other info: Temporary role with potential for extension, located just 5 minutes from Abbey Road station.
The predicted salary is between 22 - 23 £ per hour.
About the Role
As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are top‐notch and that we uphold our "first‐time right" ethos.
- Lead with Purpose: Manage and motivate a team of customer service advisors to deliver best‐in‐class service.
- Operational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours.
- Customer Focus: Handle customer complaints efficiently with a proactive, 'right first time' approach.
- Develop Talent: Oversee staff performance management, training, and development to cultivate a high‐performing team.
- Safety First: Ensure compliance with Health & Safety regulations and Council policies.
What We're Looking For
- Proven experience managing staff and delivering high‐quality services.
- Strong communication skills with the ability to engage a diverse audience.
- A proactive approach to problem‐solving and risk management.
- A solid understanding of customer‐focused service delivery.
- Experience using the Northgate/NEC system.
- Previous experience as a Team Leader in a Contact Centre environment.
Flexibility is Key
Flexibility is essential as this role may require evening and weekend shifts to meet our service requirements.
Employment Details
- Contract Type: Temporary (initially for 3 months with the potential for extension)
- Location: Newham, just 5 minutes from Abbey Road train station
- Pay Rate: £22.79 per hour PAYE
How to Apply
If you're ready to take the next step in your career, send your CV and apply today!
Adecco is a disability‐confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Repairs Contact Centre Team Leader in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Contact Centre Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into what makes the company tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your leadership skills! As a Team Leader, it's crucial to demonstrate how you've motivated and developed teams in the past. Share specific examples that highlight your ability to lead and inspire others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Repairs Contact Centre Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your management experience and customer service achievements to show us you’re the right fit!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you engage with diverse audiences, so don’t hold back on sharing relevant examples!
Demonstrate Problem-Solving Abilities: We love a proactive approach! In your application, share specific instances where you’ve tackled challenges head-on. This will help us see your knack for delivering that 'first-time right' service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a great team leader in a contact centre. Think about how you can motivate and manage a diverse group of customer service advisors. Be ready to share examples of how you've successfully led teams in the past.
✨Showcase Your Customer Focus
This role is all about delivering top-notch service, so be prepared to discuss your approach to customer complaints. Have a few stories ready that highlight your proactive problem-solving skills and how you ensure a 'first-time right' ethos in your previous roles.
✨Familiarise Yourself with Relevant Systems
Since experience with the Northgate/NEC system is mentioned, make sure you brush up on your knowledge of these systems. If you have experience using them, be ready to discuss how you’ve leveraged technology to improve service delivery.
✨Flexibility is Key
The job requires flexibility for evening and weekend shifts, so be honest about your availability. Show that you're adaptable and willing to meet the needs of the service, which will demonstrate your commitment to the role.
