At a Glance
- Tasks: Lead a team managing property disrepair cases and ensure excellent customer service.
- Company: Dynamic organisation focused on improving housing standards and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on continuous improvement and accountability.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Overall Responsibility: The Regional Property Manager is responsible for overseeing a team of Surveyors and Project Support Officer carrying out the management of legal Disrepair cases, Leaseholder Alteration Requests, Complaints, Complex Repairs/Renewals, Major voids across our stock within a geographical patch. While also managing contractors in line with contracts, seeking continuous improvement and ensuring clear communication with all parties.
Providing excellent customer service and seeking ways to implement improvements based on feedback from customer satisfaction surveys to drive changes to processes and behaviours. This will include monitoring and providing reports on performance for all KPI's with commentary to support to ensure service to customers is consistent and of an expected standard.
You will ensure the Disrepair Protocol is followed and timescales adhered to and to escalate when this is not possible and the reasons and promote ownership and accountability within the team and lead by example.
Key Responsibilities and Outcomes- To hold Operational weekly/monthly meetings with relevant stakeholders (Legal, Housing, Compliance) and ensure accurate records are kept and circulated.
- To take part in Strategic Meetings putting forward recommendations.
- To lead on regional issues and ensure trackers are up to date and in a reportable state at short notice.
- To monitor Customer Satisfaction.
Regional Property/Disrepair Manager in London employer: Adecco
As a Regional Property/Disrepair Manager, you will join a dynamic team dedicated to delivering exceptional service and driving continuous improvement in property management. Our company fosters a collaborative work culture that values employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. Located in a vibrant area, we offer a supportive environment where your contributions are recognised and rewarded, making us an excellent employer for those seeking a fulfilling role in property management.
