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For Companies At a Glance
- Tasks: Manage records and documents, ensuring high-quality service delivery across the Council.
- Company: Join Ealing Council's HR & OD Department for a meaningful role.
- Benefits: Competitive pay, hybrid working, and full-time hours.
- Why this job: Make a real impact by leading records management in a supportive environment.
- Qualifications: Experience with databases, strong communication skills, and ability to manage projects.
- Other info: Opportunity for professional growth and collaboration with diverse teams.
The predicted salary is between 20 - 30 £ per hour.
Adecco are recruiting on behalf of Ealing Council for an experienced Records and Documents Manager to join their HR & OD Department. This is a key role responsible for managing contracts and leading the records and documents management service to ensure a professional, high-quality service delivery across the Council.
Contract Details
- Type: Temporary
- Pay: 24.48 per hour (PAYE) / 32.62 per hour (Umbrella)
- Location: Perceval House, Ealing
- Working Arrangements: Hybrid - 2 days per week from home
- Hours: Full time, 35 hours per week (Monday to Friday)
Key Skills
- Experience of managing databases/spreadsheets
- Can lift medium weight boxes
Key Accountabilities
- Coordinate contracts management related to records and documents, managing various internal and external stakeholders.
- Lead, develop and support the corporate IT strategies and maintain a technical business solution function, ensuring legislative, national and operational requirements are translated, incorporated and configured in IT systems to meet business needs.
- Support in maintaining the integrity of the Council's customer database, across various corporate systems, by managing a comprehensive and effective practice of quality monitoring and audits.
- Plan, direct and implement a professional systems administration function and develop, implement and review policies and procedures, providing guidance and technical support to the department in relation to the customer database and case file management.
- Perform a business re-design role to ensure that required operational changes to electronic forms and processes are translated into technical specification documentation and ensure that translations are accurately changed on electronic forms, workflow and registers.
- Provide a point of escalation and resolution for system issues, including referral to other Council application service providers and third parties as appropriate and deal with escalation and resolution responses.
- Lead on developing user testing and acceptance teams and undertake testing and analysis of new software releases and changes to configuration, ensuring agreed quality standards are met.
- Contribute to impact analysis of new software or changes to systems and manage the migration of data.
- Plan, direct and maintain the policies and procedures for the archiving, retrieval and destruction of files and papers, working in conjunction with Corporate Information and Data Management team to ensure that the department fulfils its statutory obligations in relation to records and information management.
- Plan, direct and implement the processes of Subject Access Requests, Disclosure Requests and other Freedom of Information requests relating to customer records in line with General Data Protection Regulations and other related Corporate Records and Information Management policies.
- Implement information and system security protocols and ensure these are adhered to.
- Support the invoicing and payments IT system functions for the department and be responsible for the processing of all invoices received within the team and ensure that payment is made in accordance with audit and financial regulations.
- Be responsible for budget management in relation to staffing, supplies and services for the Records and Documents Management Team.
- Write and review documentation including training material and user systems procedures using departmental standards.
Essential Knowledge, Skills & Abilities
- Experience of developing data capture, analysis and reporting methodologies and processes that deliver practical business and service insights.
- Experience in designing and delivering data and intelligence solutions in departments that drive continuous improvement.
- Proven ability to conduct data assurance and to carry out checks to ensure validity of information during data collection.
- Experience of developing and presenting analysis and recommendations on a range of data to audiences at all levels.
- A track record of working as part of cross-functional project teams and the ability to manage the delivery of cross-functional project teams.
- Proven ability to understand and interpret policies, procedures and legislation and to communicate this information effectively to other professionals.
- Proven success in developing effective strategic working relationships and partnerships with contractors, providers and other agencies.
- Ability to deal sensitively with enquiries from staff, public, members and other agencies having regard to the Council's Equal Opportunities and Customer Care Policies.
- Ability to be sensitive and maintain confidentiality in all matters.
Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Records and Documents Manager in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Records and Documents Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Records and Documents Manager role, and ask if they can refer you to any opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand how your skills in managing databases and contracts can benefit their HR & OD Department. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in data management and compliance with regulations, as these are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Records and Documents Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Records and Documents Manager role. Highlight your experience with databases, contracts management, and any relevant IT strategies you've implemented. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved processes or managed projects successfully. This helps us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication that gets to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Records Management Stuff
Make sure you brush up on your knowledge of records and documents management. Understand the key accountabilities mentioned in the job description, like managing contracts and ensuring compliance with data protection regulations. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Technical Skills
Since this role involves managing databases and IT systems, be prepared to talk about your experience with these tools. Bring examples of how you've developed data capture and reporting methodologies in the past. This will demonstrate your ability to lead and support corporate IT strategies effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a data breach or managing a difficult stakeholder. Think through some scenarios beforehand and have clear, structured responses ready. This will help you convey your problem-solving skills and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the team is facing or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
