At a Glance
- Tasks: Assess casework, analyse data, and provide insights for continuous improvement.
- Company: Join a high-performing team focused on enhancing service delivery and outcomes.
- Benefits: Remote work with occasional travel to the Canary Wharf office and a competitive salary of £42,935.
- Other info: Experience in housing or regulated environments is a plus.
- Why this job: Opportunity to drive excellence and improve performance in a dynamic environment.
- Qualifications: Experience in Quality Assurance within complaints or customer service is essential.
The predicted salary is between 42935 - 42935 £ per year.
We're looking for a detail-driven Quality Officer to join a high-performing team focused on improving service delivery and outcomes. You'll assess casework, analyse data, and provide insight that drives continuous improvement and excellence.
Key Responsibilities:
- Quality assure casework and decisions against agreed standards
- Identify trends, insights, and areas for improvement
- Produce clear recommendations to enhance performance
- Support continuous improvement initiatives across the organisation
- Ensure compliance with policies, processes, and frameworks
What We're Looking For:
- Experience in Quality Assurance within complaints or customer service
- Strong analytical skills and ability to assess complex data
- Excellent attention to detail and decision-making ability
- Confident communicator able to present insights clearly
- Ability to manage workload and meet targets
- Experience in housing or regulated environments is a plus
Quality Officer in London employer: Adecco
This role offers remote flexibility with occasional office visits to Canary Wharf. The team is dedicated to improving service delivery and outcomes, making a significant impact in the organisation's performance. Employees enjoy a competitive salary and the chance to contribute to continuous improvement initiatives.
We think you need these skills to ace Quality Officer in London
Quality Assurance
Analytical Skills
Attention to Detail
Data Analysis
Decision-Making Ability
Communication Skills
Workload Management
